[Resolved]  Eureka Forbes / Nova Aquaguard — maintenance contract

Address:

Nashik, Maharashtra

To respected sir/madam,
I have a Nova aqua guard model in my house. I made a two year maintenance contract with Eureka Forbes, aqua guard from[protected] to[protected]. Initially while doing the contract they changed the candle of the machine.
On[protected] a beep voice started coming from the model simultaneously with the water. I called Mr.pravin chawhan([protected]) for servicing but at that time he was transferred to the sales department. Then I called Mr.akhilesh([protected]) for the same. He came, checked the machine and told me that we have to change the candle. He did some servicing to the machine.
Till today I talked with Mr.akhilesh, customer care people[protected]my complaint no.[protected], Mr.jaiswal ([protected]) and finally the head of the Nasik department Mr.sushil walde ([protected])on phone in all from last 23 days. The main reason they told me is that the candle is not available in their stock. Every day morning they tell me that madam today we will do your work but still of no use.
Sir, professionally I am also an architect. I very well know how professionals work. I called all of the above people in all 30-35 times. I personally think that Eureka Forbes is a well known company in water purifiers and it is really not possible that from last so many days not a single candle is available in the city like Nasik. My contract is also getting completed on 25th of the same month. I really don’t know what the actual problem is.
Sir, it is a very humble request from my side that you please help me and solve my problem as early as possible. I really expect a lot from you and I am very sorry if I hurt you from my e-mail.
Thank you very much.
Yours sincerely,
Er. Anand a.Lodha,Nasik ([protected]) Ar. Vinitee a.Lodha. ([protected])