[Resolved] Eureka Forbes — Very poor after sales service | |||
I have taken annual maintainance contract with Eureka Forbes water purifier. My purifier is not working properly. I lodged compaint with 39883333 complaint no being 83503934 around 28 august 2010. After that, I have been calling them almost every alternate day (almost 6 times till now) and everytime I am told it would be done next day (It has still not happened). The company seems to be every irresponsible towards its customers and the after sales service is very pathetic. I even spoke to the supervisor and he told that he will call back in 1 hour. I never received any call, so I called up again today and I was told no senior person is available to talk to you. I am not out of ideas on how to get my purifier serviced. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
My name and address: Dr. S Nataraja, "Gowri", Saptagiri Extension, Behind Nalanda School, TUMKUR (Karnataka ) - I have purchased a Water Purifier paying Rs.14, 000 a year ago. Thereafter It is a hell to deal with service people. They are real 420 people. They replaced the Membrane filter with old one and have charged Rs.2500/. The expenditure on maintenance is so high that it is better to purchase mineral water. They service personnel are deceitful and cannot be relied upon. So please do not buy any product of Eureka Forebes please. - Dr. S Nataraja Budal
Reply
Dear Sir
We have Aqua guard water purifier model Inova. We have AMC for the same.
Its being 10 months no one came for servicing, and now its being 10 days i am calling in your local authorized service center for servicing of water purifier but nothing happens
Authorised Service Center - Sarthak Enterprises
F-193/578, 2nd Floor, Mangal Bazar, Laxmi Nagar, New Delhi-110 092 - India
Its being so much harassment to customer. We all are really very upset. The water coming has very bad smell. In our family 2 members are suffering from diarrhea. In spite of having water purifier i have to boil the water.
My contract Receipt no is 10 and proposal no is 18698225 dated 24.06.2011 - 23.06.2014.
When i have spoken with the owner of your authorised service center name - Ms. Deepika Khandelwal she talks very rudely.
I request you to please look into the matter and take some necessary action.
Thank you
With Best Regards
Preeti Jindal
650, Guru Ram Das Nagar
Laxmi Nagar
New Delhi-110 092
[protected]
We have Aqua guard water purifier model Inova. We have AMC for the same.
Its being 10 months no one came for servicing, and now its being 10 days i am calling in your local authorized service center for servicing of water purifier but nothing happens
Authorised Service Center - Sarthak Enterprises
F-193/578, 2nd Floor, Mangal Bazar, Laxmi Nagar, New Delhi-110 092 - India
Its being so much harassment to customer. We all are really very upset. The water coming has very bad smell. In our family 2 members are suffering from diarrhea. In spite of having water purifier i have to boil the water.
My contract Receipt no is 10 and proposal no is 18698225 dated 24.06.2011 - 23.06.2014.
When i have spoken with the owner of your authorised service center name - Ms. Deepika Khandelwal she talks very rudely.
I request you to please look into the matter and take some necessary action.
Thank you
With Best Regards
Preeti Jindal
650, Guru Ram Das Nagar
Laxmi Nagar
New Delhi-110 092
[protected]
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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