[Resolved]  Eureka Forbes / RO Purifier (Silver Surety) — Eureka Forbes Servicing on RO System

I had shifted from Baroda, Gujarat to Borivavali(w), Mumbai on last April, 2009 with two year old RO (Cost Rs. 14000/-) purifier system of M/s Eureka Forbes which had having AMC from very 1st day. After shifting and reinstalling of RO system by the company service man at my residence at 403 Gorai Maitreya CHS Ltd., Plot No. 55, Gorai Khadi, Gorai, Borivali(W), Mumbai-91, I was in dilema on the water quality of purified water of the same because the incoming water has low TDS(75ppm) of water supplying by BMC. Accordingly i contacted the concerned person of the company personnels( nos. are [protected] of one technicians, [protected] of Mr Rohit, [protected] of Mr Satis Bhosle, GM, [protected] Mr Nandu) by phone. They have attened several times after getting continuous phone calls from me and once chacked the incoming and out going TDS( Incoming-75ppm & Out going- 4ppm). The service people were dont know whether it is OK or not. Only to insist me to change the column i.e their motivation was only to sale their items not to give better service to people by which once can get the better servicing facility after purchasing the companies costly product. But till date I am not getting any solution on it. They have suggested to change the high TDS filter column by low TDS filter column (cost around Rs 2500/-). Then I agreed and asked them to change & assured me the performance of the low TDS column means the column should staisfy the result of the required parameters, then only I will pay for the replacement. Because as per company saleing strategy, if once the parts are used then it will be charged accordingly. Just think if it is not worked properly after installation then also customer will have to bear the cost what ever it is. In such condition how the general people will get confidient on such reputed company? I did also mail to their customer services mail ID at [protected]@eurekaforbes.com on 19/04/2009 and then after only one call I received in respect of my mail. Then after till date I am not getting any response from them.

Moreover, I need AMC(Annual Maintanance Contract) of my RO system & it should be with this company only, as the last AMC is over. But now I am afraid rather confused on AMC to be done with this company. If any body have any solution please help.