Eureka Forbes — RO sale - False Commitments

Its been a while that I have been struggling to get a resolution to my problem, if it does not get resolved I will be forced to take a legal route. Initial complaint was raised on 21st August No 72754532. The latest complaint number of the issue is 88783917 raised on 23rd August. I have been using Eureka Forbes Products from more than 15 years now. I am already using your UV Filter (initial model that you launched), I had you vacuum cleaner (again the initial old model) and few months back I had purchase the new vacuum cleaner from you. I have been satisfied with all the above mentioned products and the services provided, infact have never faced any problems with these. Recently, on 11th of August I bought this Enhanced RO of yours. The Sales Executive who sold this to us is Manoj Kumar Swain. When I round 200. In my discussion before buying the machine I confirmed from Mr. Manoj that the TDS levbought this product, I had questions on TDS level and purification. The original TDS level of the water is ael should be from 50 to 100. He also confirmed that the TDS level will be in the same range. I also called up the Customer Service to confirm and they mentioned the technician who has visited is the right person to give the information. Manoj also guaranteed that if the TDS level is not within the range or if you face any other problem there is an option of getting the cash back within 15 days. After installation of the machine it was late evening when I asked to check the TDS level he assured that the actual TDS level will be checked the next day. He did not turn up to check the TDS level for couple of days. After following up with him multiple times he arranged for a technician on 21st August, when he checked the TDS level it was 26, I called up Manoj to find out he gave confusing options and said that money back cannot be done. I then had to lock a complaint on 21st August and requested for money back. A technician visited my place on 22nd and said nothing can be done for TDS level and it will be 26 only. I called up again on 23rd and new complaint number was given to me (numbers mentioned above) and was promised that money back will be arranged; instead a technician again visited and checked the TDS level it was around 15 now. He changed a membrane and then when he checked the RO water had TDS level of 150. I again called up the Customer Service desk and was gain promised that now Money back will be arranged and the issue will be escalated. After again following up yesterday and today I am sending the mail to you. Yesterday and today I was promised a call back will be arranged and no one has either called or visited my place. Today I spoke to one of the supervisors in the Customer Service Desk Virender. On both the days I said I want to file a documented complaint all the reps mentioned “there is no need of the same give us the opportunity and you problem will be resolved” I need to return the machine and money back for the same, and this was promised at the time of sale also and in various discussions where it was mentioned it is getting arranged. I am fed up on doing so many follow ups and there is no result, each time I call up I have to explain the whole thing and the resolution that I get is nothing