[Resolved]  Eureka Forbes / RO System — Complaint not attended poor response

Eureka Forbes / RO System — No customer service

We bought an RO system and from the Day 1 it was overflowing. Technician came twice and there was no way they could handle the problem. they dilly dallied for a month and now its like no chance of getting it right.
The worst complaint grievance system I have seen

Eureka Forbes RO system — RO has defects under warranty not even service has been done in spite of repeated complaints

Purchased in March2009 with one year warranty. there is lekage in the system, no service done water supply very slow. needs immediate servicing. In spite of repearted telephone calls to CCC, authorised service centre, lodging complaints at company's websiteand even at your site, there is no response. They give the assurance but do not send service engineer. perhaps they are waiting for the warranty to expire. can you help me

Eureka Forbes/ RO system — Service response

I Have purchased ro system from eureka forbes before one year. It was working fine . I called customer care for just service. After service it is not working at all and i am calling the customer care and same technician but they are not responding and my system is gone now. I think i have to throw it. Service technicians has spoiled my system and they are not responding at all.
Two times two technicians came and spolied my working system . Now No one is responding for this.
First person just serviced and system stopped working. Second person told coil has gone bad so he will bring new one. But he took that coil and not came still.

yes what they say is absolutely 200% right

Eureka Forbes/ RO system — no product support

Dear Sir,
I had purchased RO system ( aquagaurd Reviva) from Eureka Forbes in 2005 .
One year ago , I had a lot of problem for getting its filter elements changed even after paying full amount of Annual Maintenance contract .
Now again there is nobody in the company ,who is willing to listen the complaint. The problem is as mentioned below.
I had problem with my RO system as the water coming out after filtration is salty .
I complained on customer care number [protected] on 27th May,2011 , The complaint number is 62368987.
On 28th, one person turned up & checked the system & said the pump is defective.
This pump was changed by him last year also .He told us that he would come back with a new pump.
But when he did not come back , I complained again on 4th June.
The person from the call centre said ,he would forward the complaint on priority basis.
NOTHING HAPPENED.
Again I called up customer care on 9th June. I received the same answer from the call centre.
NOTHING HAS HAPPENED SO FAR .
STILL NOT ABLE TO USE THE WATER & PURCHASING BOTTLED WATER FROM MARKET FOR THE LAST 15 DAYS EVEN WITH THE RO SYSTEM INSTALLED WITH AMC DONE FROM EUREKA FORBES.
I HAVE NOT SEEN SO BAD SERVICE FROM ANY OF THE COMPANY IN MY LIFE OF 45 YEARS.
KINDLY HELP IF POSSIBLE.

THANKS & REGARDS,
GC SHUKLA
[protected]

I have taken AMC of my RO and call to attend service but no any service personnel attended for service SR71635573. Again i request on 02/06/13 and email on 06/06/13, product is good but very bad response from service provider.
Manmohan Gupta/CISF Complex/RGI Airport, Shamshabad, Hyderabad 500005/Phone no.[protected]/[protected]