[Resolved]  Eureka Forbes — Sales Rep misguided on buying the higher product

Address:

Chennai, Tamil Nadu

Dear Sir,

Recently i bought one Eureka Forbes Total Duo ( Rs.15990). In fact, i intended to purchase another model which is Rs.11990/- Aquaguard Enhance Model. But Eurkea Forbes sales guy one Mr.S Raja (mobile no. [protected]) told us that he would get the AMC reimbursement for the existing Revivo Machine ( which we are currently using) if we buy this Total Duo for exchange and he forced to buy this Rs.15,990 machine on the false commitment that this AMC reimbursement is not applicable for Rs.11990/- model. Actually, AMC for the existing machine which we are using is getting expired in April 2012 only. Even though he reiterated that he would get the AMC payment for the whole year[protected] if we purchase this model. On his commitment, we bought this model but now he is saying that our accounts dept said no to this reimbursement and also he didnt give the AMC form back to us. Due to this, i got a loss of Rs.4000/- otherwise i would have selected Rs.11990 model. Now he didnt give the AMC form and if we try to contact he is keep on telling lies and avoiding us.

I request your team to get the AMC form for the old machine to be returned to us and also he collected Rs.600 which has also to be refunded to us.

Please help us or get me his Manager's mobile no.

regards
Ramkumar R