[Resolved]  Eureka Forbes — Irresponsible after sales and Maintenance services

Address:

Thane, Maharashtra

Hi,

I am Vimal Vijayan residing in 1003, Fiona building, Hiranandani Estate, Godhbunder road, Thane (W) - 400607. Last year I had purchased a Water Purifier from Eureka Forbes for which a representative from the company (Mr. Shrikant) had visited to test the water content and advise us the model of the water purifier which could make the water healthy.

Upon inspection and tests Mr. Shrikant recommended us the NFRO model and upon his recommendation we purchased the NFRO filter and cheque payment of Rs. 13500/- was made on 03/11/2009. The filter was delivered to us the next day however it took them 1 month to do the fitment. With in the period of 1 month numerous phone call were made to the company service centres and false promises were made to us regarding the fitment. In this due course I have been buying 15 ltrs of mineral water every days and has cost me a very good amount.

Atlast after repeated phone calls and pressure to complaint the service team send us the service representative. The service representative did the fitment and then tests were made to ensure the water quality. The water quality found was more poor than the normal and hence further tests were made. Finally the service representative recommended us the RO filter model. We approved them for the RO model and again false promises were made that it would be delivered the next day however it took them 2 weeks to install and fit the filter so that we could get a pure good quality drinking water.

During this whole messed up period we have been buying 15 to 20 ltrs of mineral water per days and the it had cost me more than Rs 5000 for the bottled mineral water.

Now after a period of 11 months, I have been having problems with my filter again. It has stopped working for the past 2-3 weeks. A complaint was registered at the Thane office and nobody took any initiative to get it rectified. An in-experienced service representative had once visited and changed the filter and he was unable to solve the issue and left us with a malfunctioning filter saying that he would inform his superiors.

I have been consistently calling Eureka Forbes office in Thane every day but nobody has ever taken note of the complaint. In the due course I have to again buy bottled mineral water for which I have spent another Rs 3000.

About 2 days ago I had spoken to Mr. Sanjay Shimpi from Thane office and he too had promised me to send the representative the same day. Yet nobody has called or no representative has visited.

My question to Eureka Forbes is if you cannot provide the service to the customers then why sell inefficient product that creates more stress for the customers. When a customers invests such huge money for a basic requirement like drinking water,which Eureka Forbes promises to deliver, one atleast expects it to function.

My sincere request to the consumer forum commissioner is to help us regarding the above issues and help us get atleast the basic essential drinking water.

Regards,

Vimal Vijayan
[protected]

[protected]@yahoo.co.in