[Resolved]  Eureka Forbes — Cheating & wrong info given by company

Address:

Udaipur, Rajasthan

I am very upset to write this mail that I was a patron user of Eureka forbes RO system from last 4 years. On 21st Jan’11 I raised an request for demo of Ro System named Aquaguard Total Protec+ on Eureka forbes website. In turn I received an auto SMS from mob number [protected] that “Thanks for your intrest in Aquagard. Your nearest sales specialist Mobile Number is [protected] – EFL Team”. Based on which I gave a call to him on the said number which was picked by Mr. Arun in turn he told me since I am out you take the mob number [protected] of Mr. Ritesh & he will install the same.

I contacted to Mr. Ritesh & he told that he is from Eureka Forbes & tried to convinced us for Springfresh model & not for Aquaguard Total Protec+ & installed the same on 21st Jan’11 evening by taking 1000/- cash & cheque of 11990/-. He didn’t provided any documents like warranty card bill etc & told that you will receive directly by Company through courier.

The system installed was leaking of which we complained him but he didn’t showed any intrest inspite of reminder calls. On 22nd Jan’11 near about 12.00 pmfrom company by Mr. yusuf asking about the querry of RO system which I have raised on net on 21st jan’11. I explained him how I got the RO installed yesterday itself through Arun & Ritesh, then Mr Yusuf told me that Mr Arun has left the company 2 months back & Mr. Ritesh is a fraud & there are many cases lagged against him by company, and you stop the payment & return the machine. The same was obeyed by me after meeting Mr. Sanjeev Jain who looks after sales Rajasthan circle at your office at Vaishali Nagar. And we got the Aquaguard Total Protec+ intalled by your company person & told Mr. Ritesh to take his RO Back & return us our given cheque & Rs1000/- cash back.


Two points are there in whole story as I felt cheated by Eureka forbes:

1) If Mr. Arun have left the job then why his number was sent to me through auto SMS by your number. No information was given by Mr Arun that he left the Job.

2) Now Mr. Ritesh is threatening us for the same & saying that given 4000/- then only I will take back the machine.

3) I mailed at eureka forbes registered mail ID for customer care: '[protected]@eurekaforbes.com'; '[protected]@eureka-forbes.com' &also to their senior sales person 'sanjeev.[protected]@eurekaforbes.com' with reminder mails but neither I received any acknowledgement of mail nor any reply..


Being such a professional company I trusted the same but I found something else.
Kindly look into the matter