[Resolved]  Eureka Forbes / Vacuum Cleaner — vacuum cleaner under AMC

Address:Cuddalore, Tamil Nadu

Dear sir/Madam,
I am regular user of your product Vaccum cleaner. My vaccum cleaner is under AMC and it is valid till June 2010. I hava registered a complaint regarding replacement of power cable and its rotating sprint not working one month back at cuddalore Mr. Ramesh Group Customer Service Specialist. After many reminders he has replaced this spare with an old one and bottom wheel is also not working. When I switched on the vaccum cleaner immediately the cable started burning. I immediately informed Customer Service Specialist Mr. Ramesh he said that give me one week time I will replace it with a new one, till now there is no action from him after so many request. As I am unable to use the vaccum cleaner my children is suffering from alergey like iching asthama etc.

I kindly request you to use your good office to replace a new Cable and Spring immediately.

And I also want to bring to your notice that as per AMC Condition two sets of dust bag to be issued, I have received only one set of dust bag.

I once again request you to replace a new Power cable and Spring and issue another set of dust bag.

Thanking you
yours failtyfully
R.Sivakumar
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Aug 14, 2020
Complaint marked as Resolved 
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Eureka forbes/vacuum cleaner — Accessories still not provided after 25 days of purchase

We reside in Bangalore and purchased a vaccum cleaner from Eureka forbes on 5th of June. We made a payment and got the vaccum cleaner delivered to house. The sales rep named Manjunatha. H gave the product to us and gave the demo. When he left the place we realized that there are two accessories missing. They are computer cleaner brush and a coat cleaner brush. I immediately called up the sales rep to check on this. Sales rep said he will delivered the accessories missing the next day. It been 21 days and the sales rep has not turned up. I have called Eureak help line more than 10 times and the answer i get it that some one from the service department will call u today. The complaint number for Eureka helpline is KA16/4. I cannot imagine a company can be so irresponsible and have worst customer service. When asked tp speak to a manager the answer I get is that manager is not available now. This is horrible service I have ever seen in my life. Is there someone who can take care of this worst company and make them realize about customer service?

Eureka forbes/vacuum cleaner — Amount debited in my account and still getting reminders

Please find below that the amount from account is already debited on 10th oct 2008 for Rs.2670.00 and still i am getting reminders on my mobile that the cheque will be presented on 15th oct and i should make sure of clearing the same.

10 Oct 2008 Chq Paid-MICR INW CL-EUREKA FORBES LTD[protected] Oct 2008 2670.00

It is good to send reminders but it irratates when it is sent to the good pay masters.

Request you to look into this issue and send me a proper reply immediately.

Regards
Eeshu Yaseen

Eureka forbes/vacuum cleaner — non-delivery of warranty paper & attachment bag.

i purchased a vacume cleaner three months ago from your distributer at Bokaro steel and i's told that the above things would be delivered by post but despite the reminder they still did not take any action.an immediate actiion is highly solicited.

prabir kr. das

Eureka forbes/vacuum cleaner — The unit is not functioning

The model is EUROCLEAN ACE CLASSIC ELECTRONIC VC-[protected] and the unit is not functioning since last 10 days. I have requested the service personnel/sales office, Bhubaneswar several times but nobody is attending the complaint. They are promising but not attending. My machine has been hired by a bank to clean their note-sorting machine, which requires cleaning frequently everyday. Now the bank is threatening to discontinue my contract. Please help me to sort out the problem. Thanking you.
Ramesh

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