[Resolved]  Eureka Forbes / Vacuum Cleaner XForce — Reg Not delivering dust bags and supplying Spurious products

Address:

Mumbai Suburban, Maharashtra

Complaint Number 83440176 and 83545330
Hi,

I am really really tired of calling Eureka Forbes again and again, but there has been no resolution whatsoever to my problems.

I had purchased a Eureka Forbes XForce vacuum cleaner (Order No[protected], sold to me by salesmen from Eureka Forbes Bhandup office. The name of the salesman was Ashok Vekhande ([protected]). Although, he came to my hope to take order, cheques and to give delivery, the sales order was prepared on the name of Mr R Sharma (No: 9044947). And then my toubles began.

Mr Ashok Vekhande had told me that the Vacuum Cleaner comes with 10 free dust bags. When we opened the carton at our home in front of Mr Ashok Vekhande, the dust bags were missing. He called up his senior (some Mr Manoj from Bhandup office, apparently his Team Lead, [protected]) and informed him that there are no dust bags in the carton. Mr Manoj then talked to me, and asked me to give an application in writing to Mr Ashok Vekhande, who will then deliver the dust bags to me within 3 days.

Since then, it has been just innumberable calls and false promises each time to deliver. I must have made at least 50-60 calls to Ashok and Manoj.

Then I registered a complaint with the Eureka Forbes helpline. But, I can say for sure that the helpline is totally bogus. It is just there to make a fool out of people by giving them a complaint number, on which you are never going to act. The resolution time for my complaint was given as two (2) days, but I have lost the count of how many days have passed.

Also, till date, I have not recieved the Invoice for the vacuum cleaner purchased by me. Now, I seem there is something fishy. The Vacuum clean did not appear to be new, when it was delivered to my home. My guess is that, it is either a spurious product or a refurbished one.

I want you to
a) deliver the dust bags as soon as possible
b) prove that the product is an original product, by providing the invoice for the same.

I can wait for your response by only till 17th September 2010, failing which I would be left with no choice, but to go in for a legal recourse in a consumer court.

Regards,
Harwinder
+91 [protected]