Eureka Forbes / Water Purifier — Pathetic and very unprofessional response for a service request

Eureka Forbes / Water Purifier — Pathetic and very unprofessional response for a service request

V Venkata Karthik Bakka from Pune, Maharashtra

I have purchased a Eureka Forbes - Aquasure Crystal UV water purifier three months back from TMC dealer. The product is already not functioning. I have logged in a complaint by contacting service call centre @[protected] with service request number 81603779, three days back. So far there is no response and no one has attended the compliant. Every day when I check up with the service centre I am given assurance that the service engineer would be attending by EOD of that today. Someone called me in the morning and told me that he would be coming by afternoon and that I should be at home. I have wasted whole day waiting for someone to turn up. I have experienced similar pathetic and unprofessional service for the installation request when the equipment was purchased. After sales service does not reflect the market image Eureka Forbes has. It is very pathetic, unprofessional and hopless. It is leaving the customers fuming and cursing the company. Was this information helpful? No (0) Yes (0)

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SANJAYSBONAL

from Pune, Maharashtra

Eureka Forbes - Water Purifier — NO RESPONSE FOR FEEDBACK ON SCHEDULED SERVICES

Have bought Water Purifier from Eureka Forbes - Aqua Gaurd - RO System, Initally Sales representatives from Eureka Forbes promised 8 Free services for the period of next two yearsfrom the date of purchase (Each Quaterly). Four and Half months past non of the executives are intrested in attending the complaint registered a month back.
To ensure good water we have gone ahead and bought this, which now has become a frustrating issue, and no grantee of safe water being discharged through this system.
Strongly recommend not go for this product.