[Resolved]  Eureka Forbes — water purifier

Eureka Forbes, Water purifier — nobody attending complaint

Hi my name is Meena Bhattacharya i launched a complaint with eureka forbes helpline number 39883333 on 11th feb, 09 and the complaint number is 110922. a boy came to attend the machine and said they need a part to change and they will come back or send somebody and then another boy came after 2 days i.e. on 13th feb, 09 and again said he have to change the part and he will come back on monday 16-2-09 and nobody has attended the complaint since then. everyday i am calling 3-4 times and the same message we will forward your complaint to the concerned department and the worst is they took off my machine and so i cannot use the machine and buying water from outside for cooking and all.

this is what you do AMC with these people i renewed my AMC on 31-12-08.

i am calling their registered office in kolkata but nobody is picking the phone i called their mumbai number everybody is out for lunch. i don't know how to catch hold of these cheats.

we have purchased purifiers and they are not working properly and have been stopped working many times within a year.there was no service provided to us dispite o[censored]s calling the service provider again and again.we would like you to look into the matter as soon as possible and solve our query

we have yearly contract with you. reciept no.15498254 We have been continously complaining from last 2 days regarding water filter .we cant get a drop of water to drink.our complaint no. which is 75 with you service centre in yamuna apartments alaknanda new delhi.th elady who picks up the phone promises us to sen d somebody everyday morning evening .finally toaday the phone are engaged and we r not able to contact anyone and tomrow being sunday its very inconvinient.let me mention this has has happpened not first time but every time we complaint.being your customer from last 20 yrs it seems we will have to stop using your product and try some other company with now so many better options availble.and all this because of your customer service centre in alaknanda .pls see if you can attend the complaint because i will not have any other option but to throw your water filter.

Hi

Eureka Forbes installed one system at my house in Pune, but now i have been shifted to Gurgaon. Request you to please re-install it. Also let me know the amount to be paid for it.

Regards
Gopal
[protected]

we have purchased purifiers and they are not working properly and have been stopped working many times within a year.there was no service provided to us dispite o[censored]s calling the service provider again and again.we would like you to look into the matter as soon as possible and solve our query

lalita devi

I have entered AMC for my Classic Water purifier. but worst service they have provided and they have not replaced filter even after given assurence by SMT.RAJESWARI from Chennai CUSTOMER CARE.My reqest to every one not to buy any product from EUREKA FORBES.

eureka forbes water purifier classic — purifier not filltering

sir,
I was purachased a water purifier classic model on 1-6-09 Till date the responsiable of the In-chargers -sales man /officer/ lab technicines/ or customers care centres, and so on whoare responesable for the products are not able to rectifiy my purifier.I think thisCompany product who ever purchased may think vide range(for go the amount paid) before purchased. The product once purchased can not exechange or take over by the companyor replace.I have wasted numers phone
calls, tenstion betweenself @wife(regarding purchased this Product)and no where to go out of my house.can any body set this problem. Even after 4 months we are not get the proper recpict bill on
my name ?-- Please take necessary action.

my water purifier is not working since last several months after complaining nobody is attending it.
kindlly see to it.
amita vaish
jr.474 hindalco colony renukoot
sonebhadra (U.P.)
231217
MOB[protected]

My water purifier is not working properly since(21/02/2010) last several months after complaining nobody is attending it.
Once they change the membrane on 25/02/2010, since then we are facing the following problems :

Lot of carbon particles are present in the water.
The taste of water is not proper due to presence of carbon and high salt (TDS)

Details of different complains made from our end :

Dt : 14/04/2010 for service and rectification of above problem- complaint no. 82761721.
Dt : 01/07/2010 for rectification of the same problem - Complaint no. 83127569.
Dt : 10/07/2010 for rectification of the same problem - Complaint no. not given

kindlly do neeful for the same.

My contact details are :

Mr. Rajnesh Jain
26, PKT E-16, Sector-8, Rohini, Delhi-85
MOB-[protected], [protected]
Email : [protected]@yahoo.co.in

Dear All,

Eureka Forbes has become the worst in customer commitment & service . There Customer care executives are useless , they take customer complaints and do not resolve month together. Whenver you call them they say that they have passed the call to technician

Worst company in providing service.

DO NOT BUY EUREKA FORBES PRODUCTS.

I had purchased aquaguard green RO on saturday (14-april-2012) from bhopal. One of the main reasons i went for aquaguard was that it wastes only 30 percent water and a guaranty if afetr sales service.
But my horrible exp with auqaguard has already begin in just 2 days of purchase. The RO is not functioning up to the mark. There is a lot of water being wasted...nowhere close to 30 percent as promised. The water pressure at outlet is just too low. One glass takes 5 minutes to fill.
I called up the sales people for my complaint where i was rudely brushed off saying that the sales team doesnt look at it. They had to sell the product and that is it. Anything after sales, service team looks at it. I had called up the sales team about 1-15 times today (16-apr-2012). The service team was least bothered about my problem let alone looking into it. After multiple calls , a technician visited me just now. He looked at the RO and said 'water wastage is 70% not 30%.'. When i told him to give this in writing he refused and changed his comment. On the water pressure, he said this is how it is. He was not ready to understand or look at the issue properly.

I am really feeling sorry that i purchased aquaguard over kent or other ROs. I strongly think that the RO installed is faulty and it SHOULD be replaced. I do not believe that the RO will give me so much trouble within 2 days of purchase.
Its really a shame on eureka forbes on installing faulty product and rude and incompetent staff.

Dear Vijaya,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

This is not about money, this complaint is about the such a bad service the company provides. This is the second time I am going thro this torture.The service centre guys " Nesara Services" are very pushy, they only want an AMC to be done and not keen in solving he problem. There was this boy who came to my place Shivu in dirty hands and just cleaned the gadget and charged me Rs 370 and then forced me to take an AMC,which will get me a new water filter candle worth 1500 and he would fix the new candle. And the cost of the AMC was Rs 1500/-I told him 3 1/2 month i have got the new candle done but that did not help hejust cleaned and left. just after he left the water stopped flowing so I called the call centre to clock the complaint this time one by shyla took the complaint and she said i will mention this is in continuity and you will not be charged. This guy Shivu calls me back and again says that they will not do anything for free i should talk to shyla and ask her to fix it for me free!! He said his manager Satish says the same too ( I heard a some one at the back ground saying that same and asked who he was that was he said it was his Manager Satish!) Getting a services from you Eureka forbes is Nighmare.!!! I called the call centre three times after this episode spoke to Renuka who was courteous but could not help me solve my problem and then spoke to pratap he promised to get this rectified i have no hopes. each time i spend rs 10-15 for a phone call and imagine if I have to make 15 calls my expenses incurred to clock in a complaint and then talk about not fixing it too!! i would nver recommend this company's products to anyone.After sales services is PATHETIC

Dear Kadambari,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Mr. Santosh,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your contact details (Customer ID or phone no. or 8 digit complaint no.) so that we can look into the matter urgently.

For any further assistance, please feel free to write in at [protected]@eurekaforbes.com

Regards,
Eureka Forbes Team

Dear Mr. Santosh,

We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.

Please feel free to write in for any assistance required at [protected]@eurekaforbes.com

Regards,
Eureka Forbes Team

aqua guard water purifier AMC taken on 14.2.2013, service engineer came and attended but still it was not working properly so gave a complaint, no response . on 25.2.2013 complaint was given . no 70321514. complaint was given on 28.2.2013 .on 5.3.2013 again . but number was not given only assurances. spoke to a higher authority, no response. again complaint was given on 8.3.2013 and 11.3. 2013. am forced to buy 3 cans of water in open market daily . already it has been 1 month and i have shelled out 3000 rs . now will they rectify the mistake or they will give me 100 rs for the can water am buying daily.they make promises but have never gone by it.worst service. in future will never suggest eureka Forbes to anyone .
contract no 21947173. in name of r. rajesh kumar.

water purifier not working since 14.2 2013. amc taken . till today 5 times complaint given .. worst service

bought water purifier(aqua booster) last month. right from first use leakage started. till now i have called at 30 times to cutomer. five times product get serviced. but they are unable to fix problem. nor they r accepting that product is defective. custmer care has given me the mobile nos of their executives and area heads. i call them daily they says they wil revert back soon. none of them revert back.

bought a forbes DX model purifier on 10th june 2013 now it stopped working .I booked a complaint on 4th August but no body came till now inspite of giving reminders again&again.complaint no is 72541807.this is the worst servicei have ever seen