Eureka Forbes / Water Purifier Elegant Dxo — Water Purifier Purchased to purify borewell water not working

Address:

Pune, Maharashtra

We have purchased the above mentioned water purifier from M/S Goyal Furniture (khadki) vide invoice no 1221 dated 11.02.10 for Rs. 11300.00. We had installed the said product at our godown to purify borewell water which was duly disussed with the representative of the company and he had assured us that this RO Water Purifier would cater our requirement, hence we purchased the product. The said product was not working upto mark right from the day of installation which was time and on brought to the notice of the after sales service dept of the company.
However their service advisor visited our godown twice after many folloups and had repaired the purifier. But again after 2 or 3 months the product stoped working and now after many followups of more than 2 months we are unable to get any positive response nor we are getting any after sales service from their side. Moreover the warranty/guarantee of the product is soon going to expire (10/02/2011). Our now request with you is that the said products was having a manufacturing defect right from the day of installaion which we assume was known to the after sales service representative of company, owing to which they are not entertaing our compalint.
hope you would look into the matter and do the needfull.

regards,
manoj gupta
(Devansh Product)
[protected].