| Address: | Hooghly, West Bengal |
Sir/Madam,
With utter dejection and emrarresmant , I would like to intimate you that I had lodged a complaint to your service centre located at Serampore, Hooghly, West Bengal vide docket no 59089529 dated 13.08.2010 in respect of my Aquaguard Water Purifier, which was not functioning from last few weeks.
In this connection, it is to mention that my water purifier is under AMC with your Agency w.e.f. 17.05.2009 to 16.05.2011to the service centre at Serampore.
Since the complaint was lodged on 13.08.2010 to above mentioned service centre the official who had taken the complaint, told me that it would take 24 hours time to attend the complain by the technician to the residence of the complaint.
But it unfortunate to say that till today, 18.08.2010, nobody has bothered to attend my complaint during the periond from 14.08.2010 to 18.08.2010.
Hence it is very unusual on my part, that a genuine customer, who wants to have the service from your esteemed Agency at the time of distress, not getting the same due to neglegent action by some people of the agency.
I hope, your may kindly act upon the above issue, at the earliest so that genuine customet lile me and others may not loose hope on the service of your customer care cell.
Solicit an early and firm action in the said matter.
With thanks,
Sincerely yours,
Sukanta Bhattacharya,
Rishra Enclave, Flat No.5/J,
Block-3, 5th floor,
51.Dinen Bhattacharya Sarani,
PO: Morpukur, Rishra,
Distt. Hooghly,
Pni-712250
e-mail ID: eno.[protected]@gmail.com
b.[protected]@yahoo.com
dated 18.08.2010
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