Eureka Forbes — WORST STAFF NO RESPECT FOR CUSTOMER

Address:

Bangalore, Karnataka

CUSTOMER CODE [protected]


1. I am Sendhil Kumar.V working as Deputy Manager in State Bank of Mysore, Trade Finance Cell, No.24 Sampige Road, Malleshwaram, Bangalore - 560003

2. I am having an Aqua Guard Water Purifier Booster model & taken AMC valid till Sept 2012.

3. This water purifier serviced in the month of Nov 2011, I lodged a complaint to get a routine service on various dates ( Through ph[protected].
I got the reply " your call will be attended in 24 hrs. Even after week nobody turned up even after month.

4. Actually my water purifier was due for sercvice in the month of April 2012, But it was not attended. Due to non-service we stopped to use this purifier.

5. After several tracer calls finally AFTER A GAP OF 10 MONTHS i.e., on 23.08.2012, it was attended, on that day with the help of your technician I spoken to team leader Mr. Brahma Rayappa to know the reason for not attending the service on due date. Surpringly this person was very arrogant, his way of conversation was very irritating, he blamed me, quoting the reason, why you have not complained even after 6 months, and also said they have not received data base from their company. Therefore in noway he is not responsible and very surprisngly while talking he disconnected the phone. When again I called him, he has not picked my call. His way speaking, attitude can't be tolerated. He is not fit for eurosmile company.

6. Immediately I reported his behaviour to Customer care Through ph[protected], they suggested me to escalate this issue with Mrs. Roma (thorugh phone no.[protected]), when I contacted her, more surprisinglly, Mrs. Roma defended her staff and she was not ready to accept deficiency in service. Her reply was very casual. She also questioned me , if service has not been attended within six months, why it was not brought to her notice.....!!!?

7. I have paid amount to get AMC, Due to the gross negligence in discharging your responsibilities and due to the failure to provide proper service and making me to suffer in not giving proper service caused shock and mental agony to the extent.


8. Due to the failure to render service caused health upset, mental agony and lot of inconvenience. This is in breach of trust and breach of our contract and also shows the negligence and deficiency in service and cheating and harassing the customer.