[Resolved]  HSBC Credit Card — Wrong Charges - Annual Fees

HSBC BANK /credit card — complaint against wrong charges on my credit card

I am having a HSBC BANK credit card from since 2006

I had received my next statement period 17 Feb. 2008 to 17 mar 2008. I was shocked by seeing my statement with a finance charge of Rs. 58119.32/- & an over limit fee of Rs.500/-. I called up customer care on 26th march 2008. They told me that it was a system error. It will rectify in my next statement. Over limit fee was charged due to a balance transfer of Rs. 2404067/-, which is more then 10 times of my credit limit. My total outstanding became Rs. 176062.19/- with a minimum due of Rs. 29762.19/-. According to me my minimum payment should be Rs. 5509.88/-.

I the next statement period of 18 mar 08 to 17 April 08. There is no correction of the outstanding, rather with a charge of over limit fee + late fee.

Again I called up customer care and spoke to meenakshi on 17th April 2008; she said we will get back to you very soon. I was waiting for a reply from HSBC, a week past; again I called up and spoke to ankit on 28th April 2008. No reply from HSBC. Due to system error of the bank you had harassed me. I did not make the payment due to the wrong charges levied on my card. Every time I called up customer card for any solution no body take the responsibility to tell me the actual outstanding. In the next statement only the finance charges with service tax had reversed, but over limit charges & late payment charges has not been reversed. My card was over limit due to the unnecessary charges levied on my card which was not my fault.

Thanks

OGN EVENTS
Mukesh Kumar

HSBC Credit Card — wrong late fee

HI,
I am holding a HSBC Card which is showing a wrong late fee charges, I want to make the satelment with bank to close the card but not getting any response,

Please help
Alok Joshi

HSBC Credit Card — Regarding Annual fees

Dear Sir/Madam,

I was given HSBC Gold credit card a year ago with the card no ([protected]). I was told this card his no annual fee but after checking the recent statment, i was surprised to see Annual fee of 2000rs, now all the credit cards are being given life time free how come hsbc is charging, i[censored] want to continue kindly reverse the annual fee else please cancel the card. I am expecting early response from the officals.

With regards
prasanth naidu
mobile no [protected]

HSBC Credit Card — Regarding Annual Fee

hi,

I am having HSBC Gold credit card, before giving they told its life time free card .They sent card with Add on card also(without asking anything) .After one year i got credit card statement in that they mentioned Annual fees for both the card .I called customer care they told in the next statement the annual fees are reverted back.After that i got new statement again they mentioned same amount plus they added late fee & services changes and so many charges .Again i called customer care, they told in the next statement it will reverted back.The complaint no is[protected] .but still they are not reverted the Annual fee amount. i[censored] want to continue kindly reverse the annual fee else please cancel the card. I am expecting early response from the officals.
if needed i will provide my card number also... or please call on [protected]

Regards
Ganapathy

HSBC Credit Card — extra charges after in time paid of payment

Dear Sir,
I have following two credit cards:
P. V. Dalsania
card No.:[protected]
valid from 12/07 expires end 12/10
and
card No.: [protected]
valid from 04/07 expires end 04/09

I have also aid on card in the name of kamala dalsania.

We have use our aid on card on end of March 2008 for the worth of about Rs.1500.00 and we have made payment before due date in one of my card by electronic transfer through internet banking from my other bank account. Eventhough, I have received letter from your bank for interest charges continuously. We regret to inform you that every time I have approached your bank on help line phone no. regarding this complain and every time concerned officer told me that we have received payment in time in my one of the principal account. And they give me assurance that now onward you will not received any letter from our bank. Apart from such type of assurance I have received letter from you bank.
Please verify my conversations with your concern officer which are recorded in your bank and take action on them. And write me a letter for apology for mental harassment during this periods

wrong late fee.

Please let me know my credit card payments statement from initial to upto date.

Note :- last payment had done on 13th April before due date, but i got the message on my mail regarding late payment charges. So kindly give correct statement with proper reason.

.

hsbc visa card — Wrong Amount Charged

I am hereby inform you that i have many times talk with customer care apprx 1.30 hrs line hold tfd. to cancellation department but not satisfactory answer with me Please Cancelled My HSBC Bank Credit Card immediately.
HSBC Credit Card No.-[protected]
Bharat Sharma
Mob.:- [protected]
[protected]

HSBC Credit Card — annual charges and add on charges

i was a good and sincere customer of HSBC since i took the credit card. when i got it i was told that the card i m issued is life time free of annual fee and add on charges. i had taken another add on card for my wife as there were no charges as such. in the first year, statement reflected annual fee and add on charges but soon be terminated with one call to customer care. but this year, they didnt do that and kept adding interests into that. it has been 8 months since statement reflected charges. i had paid all my dues completely and on time. but i dont like to pay additional charges because i feel being cheated. i emailed this story to HSBC but they in fact said such rules of issuing life time free card never existed. now , i m getting calls every day for the payment of the sum which got raised frm annual charges.

HSBC Credit Card — HSBC Credit card - Membership fees - statement not received

Iam an HSBC credit card holder, I received a statement in the month of May 2010, claiming purchases and other charges of 1400INR, when there had been no transactions on the card at all.In the month of June the amount was at 2600INR.After repeated enquiry it was found that that the amount was towards "Annual Membership Fees" and the amount was INR700/-.This bill/information was never intimated and the card was cancelled.Instead the contact I got was an extremely rude person from the collections team who asked me to contact Customer Relations for "poor service".

Why would I need to pay annual subscription on a cancelled card which had no transactions for the year?

Hi Sir/madam,

This is issue related to my credit cards :Your Credit Card [protected]


Note:card is already surrender before 3 years back & all dues paid (without finance charges i.e.750.00 & payment made of 10, 612.00)

issue: At that time 1 month i have not received the statement due to post, on my request they send me the again one statement, in that statement they had charges Rs.750.00 (for late payment + finance chgs. etc.), They have sent a executive for collect the same. I had given the cheque amount of Rs.10, 612.00 & on that receipt I had already written pls.waive of the same. B'coz they had given me the commitement that we will do the same after your cheque get credited & that time the issued was shorted out. & I have not cross checked that my amount was waived or not & i had distory the card & drop out in HSBC Collection centre.

Now days I had applied for loan in SBI, & they have rejected my file, I had meet branch manager, he has explained me the whole story, I recalled my memory, i come to know the issue.

since last 2 month also i am getting the statement from HSBC statement, amount shows 19, 000.00 & as on today's Outstanding amount shows of Rs.20, 140.92.

HSBC posted all information on CBIL.

Yesterday[protected], I had called up mumbai branch[protected] & i had word with Mr.Anand & one lady executive, I have requested & informed all the stories, But they don't want to listen & one word came from the mouth that ANY HOW TO I HAVE TO PAY THE AMOUNT OF RS.20140.92.

After long period they are asking for huge amount, How can I pay the same. I have not spent money. so how can i pay.


I have also dropped mail [protected]@hsbc.com but i recived the same response.

I already paid the dues but even though they are forcing to pay false charges.

Please give many what i can do in above case.

Regards,
Rakesh Dave
[protected]
Vadodara

This is the E-mail address where you should send your full complaint to Mr Gannesh Bharaadhwaj, he is head of personal Banking for HSBC in India. [protected]@hsbc.co.in
If he will not help you please contact me and I will help you.

Take a look at the front page of the Citywire Money website - http://citywire.co.uk/money/exclusive-hsbc-s-indian-compensation-battle/a521913?...⇄

I once again attended AGM on the 27 of May 2011 where again I stated my concern about HSBC India and its behaviour towards their customers.

You may first like to go to HSBC AGM, go to questions and answers 40:11 min's in then go to Resolutions 19:02 min's in. As you will see Mr Flint could not get his facts right or was he misleading shareholders or was this just another weakness by the Chairman. The information the Chairman gave about customers complaints in India was not totally true.

This link is the evidence and please see for yourself the behaviour of the Chairman of HSBC PLC.
http://www.thomson-webcast.net/uk/dispatching/?event_id=eca849a680d030eb64ea1277...⇄


The Chairman stated that is was a invidious irritation to customers when they were registered on CIBIL.

It is not an invidious irritation, it prevents a person from borrowing from any other lender, it has a very serious impact on that person and their lives.

Did the Chairman trivialise their complaints or was he trying to belittle the complainants in India?

Kind regards


Michael Mason-Mahon
Mobile: 0044 [protected]
E-mail: [protected]@aol.com