[Resolved] Ezeego1 - Travel Ticket Fraud — No response ;horrible service company | |
Booking Failure & Lack of Customer Support I booked three ticket through www.ezeego1.com. After the money from my credit card was debited and the booking completed and on PNR NUMBER ONLY IT SHOWS-Booking failure with reference number EZR[protected]/A . No PNR Number was displayed. After this i tried contacting them through their call center but it is always busy. For a number of times i waited for atleast 25-30 mins online but there was no response. I also mailed them at [protected]@ezeego1.com, Preeti Gupta; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com'; '[protected]@ezeego1.com' [protected]@ezeego1.com but there was no response. No one responded at their booking number at head office. Now i dont know whether the booking is done or not and if not then what about my money??? This is a pathetic situation. Kindly do inform me on [protected]. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 47 Comments | |
Comments
I JUST WANT TO CONTACT PROCTER AND GAMBLE PRODUCT WHAT THEY HAVE PRINTED ON THEIR PRODUCT IS NEVER EXISTS
Reply
WHAT IS THIS I WANT RESULTS
HOW MANY TIMES
Booking Refernce No.EZR[protected]/A.
Hi,
I made a reservation through ezeego.com for two tickets from ahmedabad
to Kochi on December-12. This was a SINGLE transaction for two
tickets. I was charged the total amount for two tickets however only 1
ticket is confirmed and the other one failed.
Later, I get an email from your employee(Siddesh Malik) stating I have
been issued a refund for 1 ticket stating and I will have to pay
Rs1500 extra and rebook this ticket. This is not acceptable to me.
When I made a transaction for two tickets, either the transaction
should have gone through for both or failed for both. Approving 1
ticket and demanding extra money for the other ticket is just
fradulent behavior. I understand that this would be possible if there
were TWO separate transactions in which the second one failed but in
my case this was a SINGLE transaction
I have been calling from US and trying to get in touch with a senior
manager to resolve this issue but have failed to do so and hence as a
final resort I am writing this complain. Please get back to me asap.
Hi,
I made a reservation through ezeego.com for two tickets from ahmedabad
to Kochi on December-12. This was a SINGLE transaction for two
tickets. I was charged the total amount for two tickets however only 1
ticket is confirmed and the other one failed.
Later, I get an email from your employee(Siddesh Malik) stating I have
been issued a refund for 1 ticket stating and I will have to pay
Rs1500 extra and rebook this ticket. This is not acceptable to me.
When I made a transaction for two tickets, either the transaction
should have gone through for both or failed for both. Approving 1
ticket and demanding extra money for the other ticket is just
fradulent behavior. I understand that this would be possible if there
were TWO separate transactions in which the second one failed but in
my case this was a SINGLE transaction
I have been calling from US and trying to get in touch with a senior
manager to resolve this issue but have failed to do so and hence as a
final resort I am writing this complain. Please get back to me asap.
EZR[protected] IS THE BOOKING REFERENCE NUMBER.
This is T.Purushottam I Booked train ticket from secunderabad to Bhuwaneshwar on 26/11/11 transaction was done for RS 484/- from my debit card, i dint get the PNR Number also i dint get any confirmation of the ticket.Ive been Calling the customer care number given in the booking were unable to reply to my quiries .I sent email to the inquiry centre .I request u to refund my money asap.Enquiry Id:[protected] which i received from [protected]@ezeego1.com .Respond to this complain
This is T.Purushottam I Booked train ticket from secunderabad to Bhuwaneshwar on 26/11/11 transaction was done for RS 484/- from my debit card, i dint get the PNR Number also i dint get any confirmation of the ticket.Ive been Calling the customer care number given in the booking were unable to reply to my quiries .I sent email to the inquiry centre .I request u to refund my money asap.Enquiry Id:[protected] which i received from [protected]@ezeego1.com .Respond to this complain
Dear Mr. Gandhi,
Greetings from ezeego1!
We understand from your review the inconvenience faced by you was on account of booking failure that happened. We regret the delay in revert.
As per our records, applicable refund vide Booking Reference Number EZR[protected]/A has already been processed dated 12th September 2011.
Request you to kindly advice if there is any other issue pending resolution with us.
Thanking you,
Kind Regards,
Team ezeego1
Greetings from ezeego1!
We understand from your review the inconvenience faced by you was on account of booking failure that happened. We regret the delay in revert.
As per our records, applicable refund vide Booking Reference Number EZR[protected]/A has already been processed dated 12th September 2011.
Request you to kindly advice if there is any other issue pending resolution with us.
Thanking you,
Kind Regards,
Team ezeego1
Dear Mr. Purushottam,
Greetings from ezeego1!
As per our records, the mentioned issue is now resolved and the applicable amount has already been refunded in your account.
Request you to inform us if any other issue is pending resolution with us.
We look forward for your continued patronage and assure you of our best services at all times.
Thanking you,
Kind Regards,
Team ezeego1
Greetings from ezeego1!
As per our records, the mentioned issue is now resolved and the applicable amount has already been refunded in your account.
Request you to inform us if any other issue is pending resolution with us.
We look forward for your continued patronage and assure you of our best services at all times.
Thanking you,
Kind Regards,
Team ezeego1
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
94%
Complaints
170
Pending
0
Resolved
160
+91 22 6730 9400
+91 98 6756 5900 (Customer Care)
+91 22 6196 8888
Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093