[Resolved]  Ezone — harassment after purchase

I bought an LG 1 ton air conditioner from Ezone Mulund, Nirmal lifestyle branch in the first week of April. First the engineer came to install the Ac even before the AC was delivered and then refused to come back. Then the AC guy came and kept the AC it at 6.30 pm, with the maid present. After the maid had left the house the engineer came back at 9 pm to isntall it with no prior phone call or intimation. My 8 year old son was alone in the house and I was on my way abck from office - the engineer shouted at ym son to open the door and WENT INSIDE MY HOUSE WHEN NOBODY WAS THERE TO PHONE ME AND DEMAND THAT I COME HOME AND HAVE THE AC INSTALLED> IT WAS ONLY WHEN I THREATENED TO CALL THE POLICE THAT HE LEFT SAYING HE WILL NOT COMEE BACK TO INSTALL IT> after this, I phoned the E zone Mulund manager and shouted at him, instead of apologising, he insists that obviously the engineer will go inside the house - it is not their faulyt if i am not at home. Again I threatened to call the police and he apologised. It has been more than one month, and they send the tempo to pick up the washing machine (exchange offer) at odd times - 11 o clock at night, or send without intimation when we are at office. No matter what time I give them to come and pick it up, they agree and then do not send anyone. im really regretting purchasing at Ezone only because of the exchange offer and will NEVR buy an ezone product again. It is simply the WORST consumer store as compared to EXCELLENT service from companies like Vijay Sales and Kohinoor. I would appreciate if someone could make them stop harassing me. Also i want to knwo am I obliged to keep the washing machine still waiting for them to pick it up even though it is more than 1 month? Can I give it away as it is occupying space and they never show up.