[Resolved] Faber Chimney — Faulty product

ak.khanna

from Delhi, Delhi

Address:

East Delhi, Delhi

Sir, i had purchased faber chimney during year 2007. This is a hopeless product, having poor quality and applications according to manual.The product is very hopeless, not working properly due to poor suction quality. Smoke is not being sucked as per norms.
Company is befooling customers by giving false life time warrenty.While customer have to pay rs 400/- to company engineer on every visit.Company charges for every replaced part. What type of warrenty it is? It is not understood. Now this is a asset for us to continue with it unnessarily due to life long warrenty awarded by company. The look of chimney is attractive but result is very poor. I have purchased a asset which has no use.However, i have wasted rs 13500/-

A.K.Khanna

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Aug 13, 2020

Complaint marked as Resolved

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Comments

bhattib

from Kolkata, West Bengal

Faber customer service in kolkatta is the most disgusting team of people i have ever encountered in my life. They have no clue about what needs to be done. I have a years contract with them and this has been the worst decision of my life. They continously called me on my mobile anlose d asked for someone who lives in a totally different part of kolkatta. Then they have the audacity to ask me how my no. is tagged to his name. I Have had nothing but problems and i would like a response asap as i am really close to a writing in a newspaper about the audacity of the of the call cantre in kolkatta. Anyone in authority in Faber please feel free to respond as iam going to take this to a newspaper with names of staff really soon. Iam so disgusted with Faber customer service team that iam going to get this sorted by hook or by crook.

indrani bhattacharya
kolkatta