[Resolved] Faber - Gas Stove Ctg600 — Poor After Sales Support | |||
I bough Faber Gas stove+ Chimney from one of the local retail shop in Oct 2009. For installation itself it took a month time chasing them and from Nov 2009 we are facing issue with gas stove. We could see gas leaking out of the burner and front burner creates noise like a block of gas flow and some time stops abruptly. After many chasers service executive came in Dec 2009 and said the issue is with burner and need to be replaced and took the photo copy of warranty card and left from then I am chasing for replacement. When ever I call they (M/S Vigneswara Enterprise) say stock has not come. At last in March one guy visited and left no progress. When ever we call Faber they advise us to contact the Chennai service center (M/S Vigneswara Enterprise). I am living with issue and risk. I am planning to file a case in consumer court shortly. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I agree to the above. There are definitely no aftersales support.
We had purchased Faber Hob with 3 burners. It has problem of flame spreading flat on the glass plate. They called it a manufacturing defect. They have taken our hob since last 4 monhts. However not yet returned it. We keep on calling them and they assure that it wil be taken care in 2 days > however get no response.
I think if a company cannt provide solution to the customer complaint then it should close its unit.
I would not recommend any one to buy FABER products
We had purchased Faber Hob with 3 burners. It has problem of flame spreading flat on the glass plate. They called it a manufacturing defect. They have taken our hob since last 4 monhts. However not yet returned it. We keep on calling them and they assure that it wil be taken care in 2 days > however get no response.
I think if a company cannt provide solution to the customer complaint then it should close its unit.
I would not recommend any one to buy FABER products
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+91 20 6603 7900
204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India - 411028
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There is no service support whatsoever, the company from where it was bought says they do not deal with faber anymore, call at the head office at pune, nobody picks up the phone.really repenting to have dealt with a company such asFABER, will advice as many people to stay away from their products.it seems as if the company has packed up.