[Resolved]  Faber Heatkraft - Arco Plus 60 Kitchen Chimney — No Spares supply by Faber heatkraft

Address:

Karnataka

I have raised a complaint at Faber Heatkraft customer service center on Feb 7, 2011 via toll free number[protected]. The request was to replace the top glass of the chimney which got broken during our cleaning and handling. The replacement was a paid service which I agreed as it doesn’t come under warranty.

Inspite of multiple followups with the customer care and the local service stores, I have not got the service. The seller is not bothered about customer service, just keen on selling its production without aftersales support as promised at the point of sale. If the paid service and spares supply is in such condition how would it be for warranty products and services.


Some of the inputs regarding the complaint:

1. Complaint #[protected] dt. Feb 7, 2011

2. Service requested : Replacement of broken Chimney top glass of identical model and design which will be paid by me for the spare and fittings.

3. Product purchase details : Faber Lifestyle Kitchens Pvt. Ltd, Bangalore, Inv # 18353 dt.14/9/2007. Rs. 13990/ – + Installation charges.

4. Follow up call for the spare was with Mr. Bhushan (customer care), Mr. Mani (Support stores), Mr.Kartik (Support stores supervisor).

I had made multiple calls to the above company representatives, They never called me back for any updates and also not providing me contacts of the Pune manufacturing locaiton sales & service executives.

Please record my complain and let me know if you need any more inputs.

Thanks & regards,

Anup K Dutta