[Resolved]  Faber Heatkraft Industries Ltd — 2 exterior steel plates missing in the new Microwave delivered

I have bought a Built in Microwave FMW300AXCXS from Shubh Enterprises, Casa Intalia East street, Pune... After the product was delivered we realized that 2 trim steel plates were missing. Thus raised a call with customer care on the toll free number and a complaint number [protected] was generated. I also called the above distributor and they said its not come from the company itself.... The Customer Care sent technicians twice home to survey the microwave who also took pictures as a proof which clearly stated the condition of the box/carton in which the micro wave was delivered. I was promised there delivery of the trim plates date after date which are as follows: 1st date 30th August 2013, 2nd date as 5th Sep 2013 and next was 10th Sep 2013. I tried calling up Mr. Suhas Joseph several times to put a light on this issue and get the process accelerated to close the call. However he to seems to be to busy.... I don't think its the matter to be escalated to the senior management...