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I bought a Faber GL 40CT AI cook top from Vasanth and co, Chennai on 03/06/2009.
Within 2 month the burner were not lighting automatically
I called Faber, but unless you scream and shout they dont turn up.After 4 days they turned up and Faber fixed it.
Than again on 24/10/2009 burner were not lighting automatically and Flame from Burners were not lighting properly.
Now they say that they have to replace the burners and they dont have spare so it will take 10 days.
I had a Glen stove prior to this and it was a much better stove than this crap.
Pls everybody stay away from FABER...
Within 2 month the burner were not lighting automatically
I called Faber, but unless you scream and shout they dont turn up.After 4 days they turned up and Faber fixed it.
Than again on 24/10/2009 burner were not lighting automatically and Flame from Burners were not lighting properly.
Now they say that they have to replace the burners and they dont have spare so it will take 10 days.
I had a Glen stove prior to this and it was a much better stove than this crap.
Pls everybody stay away from FABER...
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204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India - 411028
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RECENTLY ON 5/09/2009 I HAD SAME PROBLEM FOR LIKEAGE WHICH WAS SEVERE AS THE FLAME COMES OUT TO THE NEARBY PERSON, I CALLED THE CUSTOMER CARE AND REGISTERED THE COMPLAINT, THEY SAID THE NEXT DAY THE TECNICAL PERSON WILL COME AND REPAIR IT.
THERE WAS NO NONE OF THEM CAME FOR 3-DAYS. WHEN I CONTACTED AGAIN THEY TOLD THAT THE TECHNICIAN AS GONE TO RAJKOT, WILL COME TOMMOROW.
THE NEXT DAY NO ONE CAME, AS I INQUIRED THEY SAID WILL COMING TOMMOROW AND GAVE THE COMPLAINT NO-1093626.ON 10/09/09.
AS I HAD ALREADY MENTION IN MY COMPLAINT ABOUT THE SEVERITY STILL THEY DONT UNDERSTAND THAT PART.
ON 11/09/09 IN AFTERNOON DURING COOKING THE FLAME FROM THE BURNER CAME OUT AND MY MOTHER'S FINGER S AND HAND CAUGHT FIRE AND WERE BURNT.
IN EMERGENCY I CALLED THE LOCAL PERSON WHO GOT IT REPAIRED.
WHAT THE CUSTOMER CARE THEY ARE DOING . IN THE EVENING THEY GAVE ME A CALL AND SAID THAT OUR PERSON WILL COME TOMMOROW TO DO THE JOB.
WHAT THE HELL IS CUSTOMER CARE FOR, IF THEY DONT UNDERSTAND THE SEVERITY OF THE PROBLEM.
DR KAMAL BAGDA.
SERIAL NO:- [protected]
FABER COOK TOP PURCHASED FROM LOCAL DEALER MARVEL VASHAN CHANDHKHEDA,
AHMEDABAD. GUJARAT.