[Resolved] Family Credit — Misbehaviour and insult by Family Credit Customer Care Executive | |||
Dear Consumer Forum, I am reposting the same complaint as I had missed out a few information I needed to include in my complaint which are as follows---- My loan account number is [protected] Vehicle registration number is AS01AT 2943 Bike owner's name : DIPJYOTI BORAH I had opted for Family Credit finance facility on my purchase of a Yamaha motorcycle of model FZS from Green Valley Travels Pvt. Ltd., Guwahati on 20/01/2011. Being a customer and borrower of Family Credit I understand it is my obligation to clear all my dues at the stipulated time. However I deeply regret for having failed to do so for this current month, ie. July, 2011 owing to some urgent financial crisis in my family. To be veracious I'm a student and the loan account belongs to my father. Unfortunately his salary for the month of June has not yet been processed till date and for this reason out of the six cheques handed over to Family Credit for clearance of the payment, one of them got bounced as there was insufficient fund in the loan account. I had assured their customer care executive who had called me a couple of times regarding the same that I'll clear the due amount in cash in their regional office at Guwahati as soon as possible. But tonight, i.e. on 15/7/2011 the call I received from the same customer care executive at 19:09 Hrs was totally obnoxious. I think as a reputed company they have rules for dealing with their defaulters. But I am questioning, Does their rule book also include interfering into their customer's personal life?! I admit I am a defaulter for this month and I am also ready to face dire consequences if I fail to clear my dues. But I will definitely not welcome rude behavior from their customer care executive. I asked the CEO of the company via email to check the call records of the call made to me on 15/7/2011 at 19:09 Hrs by their customer care executive who was a female caller for the misbehavior. If I had the call recorded I would have definitely attached it along with this complaint. I can't believe I'm being insulted for a paltry amount of rupees 3000. I am deeply hurt by the caller's behavior. We aren't beggars. My father is the Chief Engineer of Assam State Transport Corporation. For such a small amount I wasn't expecting a crude hassle from their employee. She had no right to insult me on personal grounds which has deeply hurt my feelings. She told me..."Baap ke paise se gadi chalate ho, aur paisa jo dena he yaad nahi. Khud naukri kyon nahi karte.....". This is a straight forward insult by Family Credit. Also right from the purchase date I haven't yet received their promised welcome letter nor a copy of the loan agreement. Please have a look into it and do the needful. Thank You. Regards, Dipjyoti Borah. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Dear Customer,
We regret for the inconvenienced caused, we would like to inform you that we have already forwarded your complaint to the concern department.
We request you to maintain adequate balance before your EMI to avoid such consequences and return charges.
For any other queries please contact us on our toll free number or email id.
Family Care
Family Credit Limited
Techno polis, 7th Floor, Wing - A
Plot No 4, Block BP
Sector - V, Salt lake
Kolkata - 700 091
Toll Free No[protected]
[protected]@familycreditindia.com
www.familycreditindia.com
SOCIETE GENERALE GROUP
We regret for the inconvenienced caused, we would like to inform you that we have already forwarded your complaint to the concern department.
We request you to maintain adequate balance before your EMI to avoid such consequences and return charges.
For any other queries please contact us on our toll free number or email id.
Family Care
Family Credit Limited
Techno polis, 7th Floor, Wing - A
Plot No 4, Block BP
Sector - V, Salt lake
Kolkata - 700 091
Toll Free No[protected]
[protected]@familycreditindia.com
www.familycreditindia.com
SOCIETE GENERALE GROUP
I'm happy that my complain has received some heed from Family Credit. Problems emanate in everybody's life. Owing to an urgent financial requirement the bank account from which payment is withdrawn was left with insufficient fund. I regret for the same and would definitely keep in mind that such a problem from my side does not arise in future. Also, I request Family Credit customer care executives to speak with some manners. Being a borrower doesn't mean that one is a beggar. I will be recording each and very call from Family Credit from now on. So callers from Family Credit better beware!
Dear Team,
My Names is Harish kumar .s and my loan amount number is 220524. problem is i have close my bike loan amount . but yet am not receive my NOC..i go to u r office so many times in alwerpet. one o[censored] r executive treating me too bad. u know when all are i am calling for him land line number computer voice is saying number is busy. what is this. this way your people treating customers i don't like your service especially your officer Senthil
i don't know what your people will do i need my NOC soon..
my mobile number [protected]
My Names is Harish kumar .s and my loan amount number is 220524. problem is i have close my bike loan amount . but yet am not receive my NOC..i go to u r office so many times in alwerpet. one o[censored] r executive treating me too bad. u know when all are i am calling for him land line number computer voice is saying number is busy. what is this. this way your people treating customers i don't like your service especially your officer Senthil
i don't know what your people will do i need my NOC soon..
my mobile number [protected]
I guess Family Credit trains their customer care executives to talk that way. They think since we've borrowed money from them, we're beggars. Its apparent the company is run by a loser who's greedy for money with no heed for the service to be rendered to their customers. I'm utterly disappointed with Family Credit. They never send their welcome letter along with the loan agreement on their own. The customers have to request for it repeatedly. This is clearly cheating. I hope and really do wish the Lokpal takes care of them. Then only they'll learn a lesson.
Not Received NOC & RC CARD
i have completed my loan , but not received NOC Letter & RC Card.My Cell : [protected]
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Technopolis, 7th Floor, Wing – A, Plot # 4, Block – BP, Sector – V, Salt Lake, Kolkata, West Bengal, India - 700091
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Family Credit — Bad and Insulting Behavior by Family Credit Customer Care Executive
I had opted for Family Credit finance facility on my purchase of a Yamaha motorcycle of model FZS from Green Valley Travels Pvt. Ltd., Guwahati on 20/01/2011. Being a customer and borrower of Family Credit I understand it is my obligation to clear all my dues at the stipulated time. However I deeply regret for having failed to do so for this current month, ie. July, 2011 owing to some urgent financial crisis in my family. To be veracious I'm a student and the loan account belongs to my father. Unfortunately his salary for the month of June has not yet been processed till date and for this reason out of the six cheques handed over to Family Credit for clearance of the payment, one of them got bounced as there was insufficient fund in the loan account. I had assured their customer care executive who had called me a couple of times regarding the same that I'll clear the due amount in cash in their regional office at Guwahati as soon as possible. But tonight, i.e. on 15/7/2011 the call I received from the same customer care executive at 19:09 Hrs was totally obnoxious. I think as a reputed company they have rules for dealing with their defaulters. But I am questioning, Does their rule book also include interfering into their customer's personal life?! I admit I am a defaulter for this month and I am also ready to face dire consequences if I fail to clear my dues. But I will definitely not welcome rude behavior from their customer care executive. I asked the CEO of the company via email to check the call records of the call made to me on 15/7/2011 at 19:09 Hrs by their customer care executive who was a female caller for the misbehavior. If I had the call recorded I would have definitely attached it along with this complaint. I can't believe I'm being insulted for a paltry amount of rupees 3000. I am deeply hurt by the caller's behavior. We aren't beggars. My father is the Chief Engineer of Assam State Transport Corporation. For such a small amount I wasn't expecting a crude hassle from their employee. She had no right to insult me on personal grounds which has deeply hurt my feelings. She told me..."Baap ke paise se gadi chalate ho, aur paisa jo dena he yaad nahi. Khud naukri kyon nahi karte.....". This is a straight forward insult by Family Credit. Also right from the purchase date I haven't yet received their promised welcome letter nor a copy of the loan agreement. Please have a look into it and do the needful. Thank You.