[Resolved]  Fashion And You — cheating

Address:

Ahmedabad, Gujarat

Respected Sir / madam,
Fashion And You is an online shopping site.I shopped on this site on d.t.d 19/10/2010 with order number 81768 amount paid Rs 1837 for two shoes of size 7 as its my Bata shoes size and before confirming the order after confirming my doubts that is that Indian size because I have doubt that executive lady said yes its a Indian shoes size don't worry u can confirm the order i asked this thing 4 to 5 times after satisfied i confirm my order.When i got my parcel the size is bigger from my foot size then I caaled to the concern department and they told me returned it back after that or can say on that day onwards i am waiting for my check they are not accepting there mistake and putting all on customer(me).And also forcing me to take the store credits.They are not cooperating me properly every time when ever i am calling i am getting different answer and wasted my money on phone 500ruppes(std) and at he end they say take store credit.I am calling them from past 4 months and still not get any positive response accept store credit I have spent money on calls to know the status because they don't have any responsibility and i am mentally sick torture a alot
I asked them to call your senior person online they say sorry we are not allowed to transfer or call them they harassed me mentally a lot nobody taking seriously my complain.
I sent 1 mail to him here is is ---
I am very upset with FASHION AND YOU, your company is not reliable at all not trustable, liar and cheater. After placing the order i got my order after 2 month from the date of order dated 19/10/2010 and rec my order after and half month after complaining and call no response i received that mam we will call you for the same or someone call you and tell you the status but as usual no response lie every time.When i placed my order or confirm my order on phone i asked b4 confirm the order that this 7 size is according to Indian size because my foot size is 40 and given the order and after confirm from your executive but when i got the parcel after a month its a very bigger in size so i called to your call center and a have word to Mr.Ashish Kaushal he guided me that courier person will come in 7 working days and give you a call before collecting the parcel and if we have the stock in the we will revert you back your give your money back, courier person came on Saturday and took the parcel.But after that being a responsibility of your side i have not receive and call or mail.Today i call to your customer Miss Aman Sharma she is not understanding my problem at all and not rectify my problem i told her that please transfer the call to your Sr. person or team leader i want to talk to your senior person but she said not possible there is no tr answerable so i can't and she said we will give you check of rupees 1500/- 200 shipping charge which is already included on delivery but instead of 100 rupees shipping charge you are charging 200 for what i mean you cheated your customer instead of putting the status of you FASHION AND YOU your company don't brother to the customer and spoiling reputation i don't feel to recommend your site for shopping because if you don't taking care of customer and make part of family its very disappointing.
Miss Aman sharma told me the senior will give a call to evening so i am waiting positive response.

This the mail i sent them but i have not gotten any response and satisfactry answer.Please help me Please help me........................



Thank You
Regards
Simran Verma