Fashion And You — Wrong Product and causing loss

Address:

Delhi

Fashion and You is the most unreliable, unethical, unresponsive and fradulent company of the internet age whose staff is useless and unhelpful.

This is a part of the chain of 20-30 emails that I have sent them.

To the Fashion and you senior team,

This is my FINAL email to you guys before I send this set of trail mail to http://www.consumercourt.in/ and the police. What you guys did with me is sheer misleading the customer to buy from you guys. First off, please check that the consumer court website is filled with fashionandyou complaints.

I bought a product online your website on the 8th of September 2011. It was a stand mixer with an ice cream maker attachment. I spoke to your representatives Kranti and Rajni and verified about the product. They assured me I would get this product and so I ordered it from you even thought a friend offered to get it for me from the US while she was traveling there. I refused her and ordered it with you guys since I was getting an earlier delivery.

Around the 22nd of September you guys delivered a product and it is a wrong product. A Small kenwood Ice cream machine. This I already have and did not order it. I am attaching screen shots of the product that I booked and the product you have sent me.
Now, you guys accept that it is your fault and are telling me to return the product and you will refund me the money but this is completely unacceptable because I want to correct product that I ordered shipped to me. What about the loss that I have incurred? I refused my friend to get it for me.

Also, I'd like to point out that during this past month I have regularly called up your support helpline because nobody and I mean NOBODY from fashionandyou calls back even though I have provided many alternate phone numbers. Very bad customer service.

I have spoken to Shilpi mathur so many times and requested a call back and resolution but she has never called back.

Today I spoke to Nitin Sharma and Hamid Singh and I have requested Mr. Hamid Singh to forward this email to Ms. Vandana Chetia who I've been told is the support head and also forward it to the VP.

I want this issue resolved asap and I want the product I ordered. Trust me, I will take the extra effort to report this matter.

and still there is no resolution, no call backs and just automated emails.


HORRIBLE. I will be taking this matter up with the court and consumer protection agencies.

NEVER USE FASHION AND YOU!!!