[Resolved]  Fashion And You — http://www.fashionandyou.com HORRIBLE CUSTOMER SERVICE, PRODUCTS DELIVERY AND PRODUCT QUALITY

Address:

Karnataka

I THINK FNU DOESN’T TAKE CUSTOMER COMPLAINTS SERIOUSLY AT ALL, even from their loyal customers. If you try and solve one, there’s yet another one around the corner. Really I’ve never seen such UN-PROFESSIONAL SERVICE from any shopping website.
Last time it was a wrong order n this time it’s a glitch in their system for which I had to pay extra cash on COD. I however want FNU to reimburse the extra amount to me. And I do not want a Voucher Credited to my FNU account; I just want it in CASH, So that I do not place any more orders from FNU again and end the relationship with them.
This is about the order no. 694122, I had availed a Discount Voucher called “WE ARE SORRY voucher” which was credited in my account for some fault in my previous order. Shockingly somehow the Voucher wasn’t deducted from their end and when the product arrived today just about an hour ago I had to pay Rs. 415 instead of Rs. 165. When I did call FNU the customer service representative MR. SHIV asked me not to pay, which is not a solution I cannot create a scene in front of my house for a mistake from FNU’s end.
The invoice on the product clearly said COD Rs.165.00 whereas the BLUEDART Airway bill/Instruction with the Delivery personnel clearly showed a different amount being Rs.415.
When I did say this to the CUSTOMER SERVICE REP MR. SHIV he told me that there was a glitch in the system and the voucher amount wasn’t updated and so the invoice sent to BLUEDART showed Rs. 415 instead of Rs. 165. The only solution that he could come with was to push the unredeemed voucher back into my account, FOR WHICH I HAVE TO PAY EXTRA ON SHIPPING TO REDEEM IT, HOW IS IT A BENEFIT TO ME AT ALL??
NOW WHY THE HELL DO I HAVE TO PAY FOR ALL THE MISTAKES FNU DOES? Isn’t it your responsibility to take care of such silly errors in the first hand? Second of all I DO NOT WANT ANOTHER VOUCHER AS IT WOULD MAKE ME SPEND AGAIN ON FNU AND THERE WILL BE ROOM FOR MORE ERRORS FROM FNU WHICH IS ABSOLUTELY MADDENING TO HANDLE. So let’s just solve this issue by PAYING ME THE EXTRA AMOUNT THAT I PAID TOWARDS THE COD! I seriously do not want to buy from you guys anymore and want to end my relationship with you even after being a LOYAL customer for about a year now!
FNU IS TRAUMATISING ITS CUSTOMERS, WE SHOULD GO AHEAD AND SUE FNU FOR ONCE !
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I THINK FNU DOESN’T TAKE CUSTOMER COMPLAINTS SERIOUSLY AT ALL, even from their loyal customers. If you try and solve one, there’s yet another one around the corner. Really I’ve never seen such UN-PROFESSIONAL SERVICE from any shopping website.
Last time it was a wrong order n this time it’s a glitch in their system for which I had to pay extra cash on COD. I however want FNU to reimburse the extra amount to me. And I do not want a Voucher Credited to my FNU account; I just want it in CASH, So that I do not place any more orders from FNU again and end the relationship with them.
This is about the order no. 694122, I had availed a Discount Voucher called “WE ARE SORRY voucher” which was credited in my account for some fault in my previous order. Shockingly somehow the Voucher wasn’t deducted from their end and when the product arrived today just about an hour ago I had to pay Rs. 415 instead of Rs. 165. When I did call FNU the customer service representative MR. SHIV asked me not to pay, which is not a solution I cannot create a scene in front of my house for a mistake from FNU’s end.
The invoice on the product clearly said COD Rs.165.00 whereas the BLUEDART Airway bill/Instruction with the Delivery personnel clearly showed a different amount being Rs.415.
When I did say this to the CUSTOMER SERVICE REP MR. SHIV he told me that there was a glitch in the system and the voucher amount wasn’t updated and so the invoice sent to BLUEDART showed Rs. 415 instead of Rs. 165. The only solution that he could come with was to push the unredeemed voucher back into my account, FOR WHICH I HAVE TO PAY EXTRA ON SHIPPING TO REDEEM IT, HOW IS IT A BENEFIT TO ME AT ALL??
NOW WHY THE HELL DO I HAVE TO PAY FOR ALL THE MISTAKES FNU DOES? Isn’t it your responsibility to take care of such silly errors in the first hand? Second of all I DO NOT WANT ANOTHER VOUCHER AS IT WOULD MAKE ME SPEND AGAIN ON FNU AND THERE WILL BE ROOM FOR MORE ERRORS FROM FNU WHICH IS ABSOLUTELY MADDENING TO HANDLE. So let’s just solve this issue by PAYING ME THE EXTRA AMOUNT THAT I PAID TOWARDS THE COD! I seriously do not want to buy from you guys anymore and want to end my relationship with you even after being a LOYAL customer for about a year now! I have ordered atleast 65 products until now and brought in more than 20 frens who would have ordered even more... n this is what I get in return!!!
FNU IS TRAUMATISING ITS CUSTOMERS, WE SHOULD GO AHEAD AND SUE FNU FOR ONCE !

THESE WERE THE COMPLAINTS TOWARDS ... FNU AND THEY NEVER SET IT RIGHT ... !!! SUCH A DISGUSTING EXPERIENCE