[Resolved] Fashion And You — FRAUD ONLINE SHOPPING WEB SITE www.fashionandyou.com | |||
Hi, My name is Naeem Shaikh, I am staying in Mumbai. I purchased one Cargo Pant from www.fashionandyou.com (online shopping web site) on 05.01.2012 vide their Order No.1285593. I have paid the amount of Rs.1699/- through netbanking while placing my order. I received my order on 21.1.2012 after 17 days. When I opned the parcel, I shocked and surprise to see the Cargo Pant, which was very dirty and poor quality material pant, used pant. It was totally different as shown on their web site. Also I placed order for 34 size, but I received the pant of 44 size, that is 10 inches bigger. On the same day within a hour, I lodged my complaint and send the photographs of Cargo Pant via email. Next day on 22.1.2012 I received their reply, informing me to sen back the pant in same condition within 10 days. I made the parcel and send back the pant on 23.1.2012 through Professional Coureir at their Gurgaon address vide Receipt No.KUR[protected]. On 25.1.2012 the professional courier has delivered the parcel. When I informed them (www.fashionandyou.com) that I have sent back the Cargo Pant, which has delivered on 25.1.2012. First they have refused that we do not received any parcel from you at our end and told me to send Proof of delivery. When I sent the Proof of Delivery and other parcel photographs, they inform me that we have forwarded the complaint to our return team and required 3 days to update the status. On 27.1.2012 I received reply from Ms.Shilpi Mathur informed me that she required 3 days to update the status. Now on 1.2.2012 I received reply from Ms.Geetika Mitra repeating same words that required 3 days to update the status. First of all, how can they sent "used / poor quality / 10 size bigger Cargo Pant. On the same price Rs.1700/- I can easily buy good quality / branded Cargo Pant in Mumbai. As per opinion and bad experience www.fashionandyou.com is very bad and fraud web site, please think 100 times before buying any products from them. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
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Apologies for the inconvenience caused. Regarding your order no. 1285593. As informed to you credit card refund of INR 1699/- has been processed to your account. Please check with your Bank after 72 hours. Also you will receive your cheque for return courier charges within 2-7 working days. At Fashion and You we believe that our real success lies in happy customers. Your satisfaction is our prime concern. However, in this case we have let you and ourselves down. We would like to inform you that we identified the cause for this incident and are taking strict action to ensure that it is never repeated again. For any further queries you can get in touch with us via email ([protected]@fashionandyou.com) or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks and Regards,
FashionandYou Support