[Resolved] Fashion And You — Order not delivered | |||
I order 3 tshirts from fashion and you. Since the site mentioned that it will take around 21 days to recieve the items, i order almost 45 days in advance of my travel. When i got an sms with the courier tracking number i was shocked to see that the courier details showed the address of delhi. I called at fashion and you customer care several times and everytime they told me to wait for 48 hours. They were just not able to help by cancelling the order and resending the items again. There systems were down most of the times and customer care executives were told just to say that we can't help at the moment, the logisitic team is looking and wait for 48 hours. After getting frustrated i asked them to cancel my order. Even that process took quite a while and my money was refunded almost 3 months after the ordered date. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I have purchased one clutch from fashion and you. I booked it on 20th Dec, 2011 it is showing deliver on 4th Jan on fashion and you site. But clutch is still awaited (Ref no showing on F&U is:FP006828)till 7th feb, 2012.
I am doing followup from last one month but whenever I called the fashion and you team they put my call on hold for more than half hours and the response received is same every time ”Wait for 3 more days we are trying to track the courier & will provide proof of delivery in next 3 days”
Same practice fashion and you team following from last 1 month, in this period I have discussed many guys of fashion and you named Rahul, vinayak, sumit, Pavitra and so called sr. management Mr. Ashish, Ms.Nitika, Mr. Nitin but response remain same irrespective of their position ”Wait for 3 more days we are trying to track the courier & will provide proof of delivery in next 3 days”.
Now I am unable to handle the situation because fashion and you team infect don’t bother for customer problem.
I am doing followup from last one month but whenever I called the fashion and you team they put my call on hold for more than half hours and the response received is same every time ”Wait for 3 more days we are trying to track the courier & will provide proof of delivery in next 3 days”
Same practice fashion and you team following from last 1 month, in this period I have discussed many guys of fashion and you named Rahul, vinayak, sumit, Pavitra and so called sr. management Mr. Ashish, Ms.Nitika, Mr. Nitin but response remain same irrespective of their position ”Wait for 3 more days we are trying to track the courier & will provide proof of delivery in next 3 days”.
Now I am unable to handle the situation because fashion and you team infect don’t bother for customer problem.
Dear Customer,
Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint, we were thus unable to identify the issue. Please help us with the order number on email ([protected]@fashionandyou.com) so we can identify and resolve your issue as soon as possible, or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com
Apologies for the inconvenience. As you have not mentioned any specific order details in your above complaint, we were thus unable to identify the issue. Please help us with the order number on email ([protected]@fashionandyou.com) so we can identify and resolve your issue as soon as possible, or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).
Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com
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Fashion and You — Order not delivered
I have purchased one clutch from fashion and you(Order No.:1220926). I booked it on 20th Dec,2011 it is showing deliver on 4th Jan on fashion and you site but clutch is still awaited (Ref no showing on F&U is:FP006828)till 7th feb, 2012.I am doing followup from last one month but whenever I called the fashion and you team they put my call on hold for more than half hours and the response received is same every time ”Wait for 3 more days we are trying to track the courier & will provide proof of delivery in next 3 days”
Same practice fashion and you team following from last 1 month, in this period I have discussed many guys of fashion and you named Rahul, vinayak, sumit, Pavitra and so called sr. management Mr. Ashish, Ms.Nitika, Mr. Nitin but response remain same irrespective of their position ”Wait for 3 more days we are trying to track the courier & will provide proof of delivery in next 3 days”.
Now I am unable to handle the situation because fashion and you team infect don’t bother for customer problem.
I request consumer forum to intervene and resolve the issue otherwise if I will followup any more with F&U team my mobile bill cost will me more than clutch ordered.
Thanks & Regards,
Amit Goyal
+91-[protected]
amitgoyal.[protected]@gmail.com