[Resolved]  Fashion And You (www.Fashion And You.com) — Not clearing the refund & not providing the item

Address:

Central Delhi, Delhi

Respected Sir,
I am Jayanta Loha Chaudhury, became a member of the member based online fashionable article sales company named Fashionandyou (website:: www.fashionandyou.com) from their email invitation method. On 21st Nov 2011, I ordered a pair of golden shoes of price Rs.1099 and paid them with my Maestro debit card and they confirmed they received payment. They were supposed to deliver the article within 30days of payment. Upon inquiry after the specified time, they informed that the order has been cancelled due to unavailability of stock of the product. They told they will refund the sum as early as possible. After an week I found they did not, and I asked them over phone and by email.
They gave me a traction ID CCA11KDBQ323 that was never made. Upon my intimation they asked my account statement from 21st Nov 2011 to 9th Jan 2012 and claimed that the refund has been made. I send them the copies and confirmed them with the doc they asked, that the refund did not reach my account. their payment gateway partner CCavenue did not take any step upon information from my side. My bank branch manager also confirmed that no payment has been deposited into my account, from their side. Three persons named Geetika Mitra, S. Dheena Mary & Suby Mathew conducted the whole email conversation asking the statement and claiming the refund has been made, and I can submit the email conversation as further evidence. I submitted the doc as they asked & the company stopped responding and stopped providing any evidence on their support. In such a situation I seek legal help to solve the case and to put a stop on the grey business the company Fashionandyou is doing. They seems to make fraudulent business over internet. I am attaching my account stament pages as primary evidence.
Please help and take necessary steps,
With regards,
Jayanta