[Resolved]  Fastrack — Fastrack watch straps are torned

> >I have ordered 2 Fasttrack wrist watches (different dated orders) from flip kart,after 6 to 9 months both watches strap got damaged & i have replaced the same with the below mentioned service charge as strap don't have warranty period.I buying product for flipkart & fasttrack brand name but within warranty period i have make a service on the products because of quality.Kindly do the needfull for the same. > >Order & service charge details : > >Order ID: OD[protected] >Date: 30 June, 2012 8:43 AM >Watch cost : Rs.895 >Strap replacement Charge : Rs.75 (T.Nagar Zimson) >Product code : 748PFA > >Order ID: OD[protected] >Date: 25 December, 2012 12:17 PM >Watch cost : Rs.650 >Strap replacement Charge : Rs.195 (Velachery Titan) >Product code : 9911PP07 Thanks & Regards, L.Venkatakrishnan [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Dear L.Venkatakrishnan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear L.Venkatakrishnan,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.
Sincerely,
Steve

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