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[Resolved]  Ferns And Petals — NON DELIVERY OF ORDER / REFUND

Hi,

I placed an order with ferns and petals on 13th Feb, 2009.
My order number is[protected].
I had to get flowers delivered @ mumbai on Valentines Day on 14th Feb 2009.
I was guaranteed that my flowers will be delivered on 14th Feb 2009.
But my flowers did not get delivered.
Also, there was no communication from Ferns and Petals in this regard,
It caused a lot of mental agony as I did not know anything if my flowers are going to get delivered or not.
Finally, it didn't get delivered.
I called Ferns and Petals on 15th Feb and asked for a refund.
They said that they will call back.They did not call back, instead my flowers got delivered pn 15th Feb' 2009 at 2145 pm. My friend who was the receiver didn't accept the flowers as the occasion was long gone and refused to accpet it a day late !
Now I am constantly calling Ferns and Petals, someone says 2 hours and someone says u will get a refund in 15 days!!!
I paid a good 1249/- out of my card and I should not have paid till the order was delivered.
Kindly help me get the refund !

Kushagra Sharan
[protected]
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  4 CommentsShareTweet

Comments

Ferns And Petals — didn't receive order and money deducted from credit card

hello
i am kaushal kalra, i placed order on 11july(order no[protected] and[protected] midnight delivery worth Rs2899 but ferns and petals had not deliever my order and money is deducted from my credit card

now i want my money refunded
reply me as soon as poosible

FERNS AND PETALS — Non Delivery

@ FNP

This is the last time I may be communicating with a very ill managed Flower Delivery Organization
The Company which plays with people’s heart and cheats them

My Friend had booked a beautiful bouquet for me from Kemps Corner branch on Thursday (advance money of Rs. 350/- paid) and wanted it to be delivered today on the occasion of Valentine

To her horror, the same was not delivered till 6:00pm, that is when she opened up the surprise and straight forwardly asked me whether I have received the Bouquet.
She said she had booked it and requested me to enquire at Vapi branch of FNP

I went there and was more furious to find that they knew the delivery but had not made the delivery, the worst part was they said “Sir aap 10 minute rukye hum abi banake dete hain”

Imagine this kind of a thing happen to you personally.

You booking something as a surprise for someone and have to atlast ask the recipient to go and enquire for it and find such a worst scenario
Post this one ur Twitter Facebook and let others know, not to use FNP service any more in future
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Ferns And Petals — cheater company

Very bad pertinence with Ferns and petails , they commited t deliver before 6 pm. same day delivery for that they charged 100 rs more and when i asked at 7pm they said they did not get any payment even till the payment every monment they called me up and confirm the payment and gift . but after sale service is very bad even 8: 30 pm. nw they said they delivered the gift but my guest still did not get the order so its very bad service never go with this company... today was my frien's b day i have to give her gift before 7 pm and 9 pm she has international flight so do not trust on this company..!!!

Order no is :[protected]
Same Day deliveryBunch of 6 Purple Orchids in a cellophane packing with Purple Ribbon and 200gm Ferrero Rocher chocolate box.

Totaly fraud company..!!!


Pushpendra Sharma

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    Ferns N Petals
    Customer Care Service
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    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
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