Ferns And Petals — Fraud online shopping

Address:

South Delhi, Delhi

Order Reference No 70106460
support team complaint #84095

I ordered 2 bouquets for my moms in Delhi for mother's day delivery my mom in law received her order in the morning who lives in sarita vihar, new delhi India but my mother staying in gk2 new delhi have still not received her order. Mothers day is almost over there. This is just not acceptable that I pay for a bouquet for a specific day and it is not delivered. I want you to refund my money for one of the bouquets! I have been your regular customer and this is not the way to treat me!
As soon as I complaint online the person from ferns and petals is contacting my father at 10:30 PM to deliver the flowers which is a shame as the occasion is over and my parents sleep at that time then you guys lie that we came in the morning which is all as my parents were at home that day.
Then the next day you again are sending flowers which obviously doesn't make any sense why would my mother accept the bouquet which was suppose to be sent the previous day ( Mother's Day) !!!

Refund my money for one bouquet asap! or else I would need to take an action against you guys!

Apart from that I have mailed your support team 3 times with one automatic reply! This is highly unprofessional of ferns and petals and being a regular customer I am truly disappointed!!!


Shivani