[Resolved]  Ferns And Petals — Hopeless and Pathetic Service

Address:

Ghaziabad, Uttar Pradesh

Hi All,This is to bring to your kind attention that I had placed two orders with you on 30th of April 2013 for Birthday delievery on 6/05/2013 one was a general couriere order and one was a order made for fixed time delievery @ 11 am the general courier order was delieverd on Saturday that is 4/05/2013 but the fixed time delievery is yet to be delievered.My order number is[protected].
Future to bring to your notice that i have followed up with your customer care for more than 10 times during the course of the day but i only got false and fake commitments and in the end at around 10.30 pm your team is providing a update that the product cannot be traced as for the complete day they could not get in touch with the delievery team this is the alternative they provided and without any consent they cancelled the order on top of it they are not able to provide a resolution or transsfer the call and are saying that please wait for a call tomorrow does your company know what a Birthday gift his and for how many hours a birthday lasts your team is full of sick and disgusting staff moreover to hide there mistakes they are providing false and manupalated information and fooling the customers.Over here i dont want to mention the name of the numerous staff members that i got in touch as i think they dont have the complete rights to deal with customer grievlances the complete managment is responsible for the same and sorry to say the complete management is a failure.

Is this called customer satisfaction ????????

Now on top your team is saying that they will refund the amount is this the solution to my consern and are you doing a favour by refunding the amount or what.Who needs to be held responsible for all this what has conspiered and who will repay the moral losses that i incurred due to the failure of your delievery .

Is returning the money the alternative for all the mess and insult i needed to face becauuse of your company.Will money return all the pride and respect that i losr due to your hopeless and pathetic servive.

This is the worst online company that i have ever dealt with shameless bunch of people .I will take this up with consumer court and bring it to light in the media houses so that more customers are not fooled and dont get embarassed due to your holeless services.

I know this company has no ears still will be waiting for a revert on the same and please provide me a justification on the complete episode.