[Resolved] Ferns And Petals — Inferior quality of products & poor service & false promise

abira.basu

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

i had placed an order with ferns and petals on 07th Feb'2012 (order no[protected] for a product named "You are My Love" EXVL28
to be delivered on 14th Feb'12. though i was told by the customer care that the order would be delivered anytime b/w[protected] hrs but on 14th Feb'12 when i called the customer care they said it will be delivered before 2100 hrs since it was a busy day for them.
i had to literally plead to them that if they can deliver before 1800 hrs since it was an office address where the gift would be delivered.i asked for the vendor number so that i could directly communicate but they refused stating its against their company policy.i asked them to put to their Manager so that my request could be adhered but they refused stating the Manager is busy. at end of it i was left to God's mercy.
Finally when the product arrived which was at 1730 hrs i was shocked that i had to pay such a hefty price for a product which was of such an inferior quality & not even worth that cost.
i dont know if this is what they call service - on a special day when we want to wish our loved ones at the beginning of day, for them it begins at the end of day. to be cheated on what they show on the site & in reality the product is no close match with poor quality.am attaching the photos to judge for urself the quality of flowers(half dead & dried) against the one shown in their site www.fnp.com. Moreso in the website there is no option to register any complaint.(i believe they feel they are PERFECT..such arrogance)
will i be compensated for such poor quality & horrendous service.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

jammz

Gifts delivered to my fiance were of inferior quality as well. I complained and the only think i hear is sorry but no improvement in the service or products. FNP should ban these vendors because of whom they are getting bad name in the market.

Sangeeta Mathur Simlote

I had delivered flowers and a what is supposed to be a pineapple cake. She got the flowers that were fresh, but different from the picture. The cake however was a disaster. It was purely cream with thin layer of cake, and no pineapple on it. Very disappointing. When she tried calling fnp, the customer service was very irresponsible, rude, and unhelpful. I called up fnp, their number displayed on the website does not work. I googled for another number, and the agent was very arrogant and determined to not be helpful. They always try to throw their policies on you. Said that I should have called them within 48 hours. My sister did call them within 48 hours but they did not try to help. I am never going to use Fern-n-petals for my future purchases. So disappointed. My suggestion to them would be if you cannot keep up with the Internet orders, close the site.