Ferns N Petals — Misleading Information

accent303

from Hyderabad, Telangana

Address:

Delhi

Booked a delivery through Ferns n petals to Jaipur vide. order no.[protected] with clear instructions for a pre 9 am delivery. No confirmation received untill 11.55 am, message received states "delivered to Hotel staff", while the delivery address provided was a residential one. Upon checking up with the customer care, i'm told there was a mistake and that the shipment is still not delivered with a delivery promised time of 1pm. At 1.05, I receive another message saying "delivered to Self", which is perplexing to say the least.

Why is the customer mislead into believing that a shipment has been delivered when in reality it is still lying at the local vendors shop? Why does the message not communicate the precise recepient?

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Comments

aggana

from Jamshedpur, Jharkhand

I placed an order on 10th for the Rakhi to be delivered on 16th. It doesn't reach. I call them up, talking to some Ms. Rosy who tells me that it'll be confirmed by Monday (and if possible she'll give me a call the next day about the order). No calls, no response. I call on 20th morning, and they tell me they'll confirm by 10. I get a call at 12:30 informing it'll take 4-5 days.
What's the use of ordering through this website? I'd have ordered with someone else and would've got it delivered well in advance. The worst part being, telling me on Rakhi that they cannot deliver.