Ferns N Petals — Not returning money

mrinalssharma

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have ordered flowers through ferns n petals online portal on 12th Feb 2011, delivery date being 13th Feb 2011. The flowers were not delivered and the amount of Rs. 1349/- got deducted from my account. I didnt get the order no./reference no. as the page didnt display anything but the amount got deducted. After repeated follow ups and explaining the problem I was told that they dont have the order no as reference to check or in other words such order doesn't exist (even after I furnished the consignor/consignee details, contact details etc)!!!!

Till date there is no reponse from them. This isn't fair and I want complete refund of my money!!
I have my bank statement and SMS sent by my bank to support that the transaction was completed from my side.

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Comments

aggana

from Jamshedpur, Jharkhand

I placed an order on 10th for the Rakhi to be delivered on 16th. It doesn't reach. I call them up, talking to some Ms. Rosy who tells me that it'll be confirmed by Monday (and if possible she'll give me a call the next day about the order). No calls, no response. I call on 20th morning, and they tell me they'll confirm by 10. I get a call at 12:30 informing it'll take 4-5 days.
What's the use of ordering through this website? I'd have ordered with someone else and would've got it delivered well in advance. The worst part being, telling me on Rakhi that they cannot deliver.