[Resolved] First Flight Courier — Irresponsible acts of the courier service | |||
I am pasting a copy of the complaint sent to NSDL here. My client applied for a PAN on 26, April, 2010 and a acknowledgement receipt and no. [protected] was obtained. Later using the acknowledgement no.([protected]), It was learnt that the PAN card was dispatched on 7th May, 2010, via first flight courier and the consignment no. ZB0979772 was provided on the NSDL website, using which the shipment was tracked. The attachments, made to this email are self explanatory. These courier services never provide a delivery outside town limits (my client lives in the suburbs of Kollam corporation). The courier service should not have picked up the consignment at the first instance, if they are not sure of the delivery area and create a logistical nightmare to the officials at NSDL and waste the precious time of the applicants who require this PAN for various other govt. purposes. The first flight web tracking shows that on 8th May - It has been dispatched from origin. 10th May - Arrived at hub (TRV) 11 May - Arrived at destination hub (Kollam) 12 May - Departure from Destination (RTO) Address insufficient. This is a clear case of gross negligence and lack of dedication from the part of First Flight and big insult to my client, that they claim - 'insufficient address' whereas he has been living there for past 37 yrs. I request you to please, send the PAN once again via the ever reliable Indian Postal Service and request you to prefer our national carrier and dump these useless courier services. Acknowledgment no: [protected] First Flight Airway bill #ZB0979772 What happened afterwards, These guys tracked the courier half way and send it back once again and we collected it from their office later. Since we got it back, we dropped the idea of filing a suit in the consumer court. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
On January 1st 2008 i had given my Zen diesel KL8-V 2148 for body repair to Indus Motors due to an accident Occured at Chennai. I had given my original documents including my RC Book, Insurance Papers, License to the company staffs as per their need.. The vehicles estimated cost is Rs 88, 000 which is the total cost.. The insurance amount is 60, 000.. The which i have to pay is Rs.28, 0000... For about six times i had gone to Indus motors to take my car though air and by train according to the information they had given that the work i s completed..The company staff Mr.Prathab has given the message through mobile that the work is completed.On July With that information only i had gone there to take my car back... But the wok is not yet started.. They told that they will give the vehicle after one week.. According to that i had called upon Mr.Mohammed Sanaullah on 16-09-08 told that te work is comleted... With that i had gone there to take my car back avoidin all my Businees matters.. But the condition was same.. I had talk to the Customer care manager Sindhu Manoj Kumar also with the Assistant works MangerMr.Dhurairaj.. He told the vehicle will be delivered within one week.. With that information i had gone to the Chennai Office on 21-09-08... When i reach there the condition was the same.. At last they told that they will give the vehicle at Ernakuam Office at Thevara Branch. Still my vehicle is not yet recieved or any information has given by your Company Officials.. For the last 10 months i had spent my valuable time and avoid all my busines matters and i am spending more money for this purpose but of no use.. This is all coz all due to the irresponsibe service from the Indus Motors, kattuppakam branch near Poonamally road...So i am requesting you to take necessary action to get my vehicle back as soon as possible with all the compensations.. I am not at all satisfied with the work and customer service of the Indus Motors of yous Chennai branch. So kindly find a solution to this. Please contact me as fast as possible.
Thank you..
RASHEED T.B
[protected]
Thank you..
RASHEED T.B
[protected]
On January 1st 2008 i had given my Zen diesel KL8-V 2148 for body repair to Indus Motors due to an accident Occured at Chennai. I had given my original documents including my RC Book, Insurance Papers, License to the company staffs as per their need.. The vehicles estimated cost is Rs 88, 000 which is the total cost.. The insurance amount is 60, 000.. The which i have to pay is Rs.28, 0000... For about six times i had gone to Indus motors to take my car though air and by train according to the information they had given that the work i s completed..The company staff Mr.Prathab has given the message through mobile that the work is completed.On July With that information only i had gone there to take my car back... But the wok is not yet started.. They told that they will give the vehicle after one week.. According to that i had called upon Mr.Mohammed Sanaullah on 16-09-08 told that te work is comleted... With that i had gone there to take my car back avoidin all my Businees matters.. But the condition was same.. I had talk to the Customer care manager Sindhu Manoj Kumar also with the Assistant works MangerMr.Dhurairaj.. He told the vehicle will be delivered within one week.. With that information i had gone to the Chennai Office on 21-09-08... When i reach there the condition was the same.. At last they told that they will give the vehicle at Ernakuam Office at Thevara Branch. Still my vehicle is not yet recieved or any information has given by your Company Officials.. For the last 10 months i had spent my valuable time and avoid all my busines matters and i am spending more money for this purpose but of no use.. This is all coz all due to the irresponsibe service from the Indus Motors, kattuppakam branch near Poonamally road...So i am requesting you to take necessary action to get my vehicle back as soon as possible with all the compensations.. I am not at all satisfied with the work and customer service of the Indus Motors of yous Chennai branch. So kindly find a solution to this. Please contact me as fast as possible.
Thank you..
RASHEED T.B
[protected]
Thank you..
RASHEED T.B
[protected]
First Flight Couriers — my courier not sent to respective place
My consignment no A[protected] not deliveredCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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D 58/12, A-7, TVS Building, Sigra, Varanasi, Uttar Pradesh, India - 221010
QUILON AGENCIES` — Irresponsible Sevice towards a Customer
On January 1st 2008 i had given my Zen diesel KL8-V 2148 for body repair to Indus Motors due to an accident Occured at Chennai. I had given my original documents including my RC Book, Insurance Papers, License to the company staffs as per their need.. The vehicles estimated cost is Rs 88, 000 which is the total cost.. The insurance amount is 60, 000.. The which i have to pay is Rs.28, 0000... For about six times i had gone to Indus motors to take my car though air and by train according to the information they had given that the work i s completed..The company staff Mr.Prathab has given the message through mobile that the work is completed.On July With that information only i had gone there to take my car back... But the wok is not yet started.. They told that they will give the vehicle after one week.. According to that i had called upon Mr.Mohammed Sanaullah on 16-09-08 told that te work is comleted... With that i had gone there to take my car back avoidin all my Businees matters.. But the condition was same.. I had talk to the Customer care manager Sindhu Manoj Kumar also with the Assistant works MangerMr.Dhurairaj.. He told the vehicle will be delivered within one week.. With that information i had gone to the Chennai Office on 21-09-08... When i reach there the condition was the same.. At last they told that they will give the vehicle at Ernakuam Office at Thevara Branch. Still my vehicle is not yet recieved or any information has given by your Company Officials.. For the last 10 months i had spent my valuable time and avoid all my busines matters and i am spending more money for this purpose but of no use.. This is all coz all due to the irresponsibe service from the Indus Motors, kattuppakam branch near Poonamally road...So i am requesting you to take necessary action to get my vehicle back as soon as possible with all the compensations.. I am not at all satisfied with the work and customer service of the Indus Motors of yous Chennai branch. So kindly find a solution to this. Please contact me as fast as possible.Thank you..
RASHEED T.B
[protected]