Flipkart.com — delay in shipment

Address:Garhwa, Jharkhand

i have purchased a HP 8 GB pen drive from flipkart.com on 16 july through online shopping.
Flipkart.com promises delievery in 3 to 5 bussiness days,but after 20 days shipment doesn't
delieverd at location.

I have mailed flipkart 3 times,and every times they say that it will be delieverd in next 24 to 48 hrs.
They are also in no mood for refund my money.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Order date: Jul 02, 2011, 03:17 AM
Order Number: OD[protected]


I've ordered a Sony Walkman NWZ- B152F 2 GB MP3 Player from www.flipkart.com , which was supposed to be delivered to me on 05/07/2011, but i haven't received it till now.

when i called the customer care, they didn't haven't sufficient information about the tracking information of the consignment and seemed confused.

After I've mailed regarding this issue to customer care they convinced me that the consignment would be delivered to me by 6:00 PM on 07/07/2011.

It is to be noticed that the promised delivery date is hardly meet by www.flipkart.com
I made the order on April 20th. Now it is May 5. My order was supposed to be delivered in 4 days. They are still not able to let me know
when I will get the stuff! Pathetic. See the mail below.. They shipped the stuff through a courier company which does not have service in my city
Trivandrum. Now they say its my prob and the stuff should reach back to them so that they can reship it to me.


Greetings from Flipkart!

Order ID : OD[protected]XX
Tracking ID : 4376267XX

We regret to inform you that the above mentioned shipment under your order is being returned to us by Aramex . However, we will have it reshipped through alternate couriers and the same will be done as soon as it reaches our warehouse.

Please accept our sincere apologies for the delay and discomfort which this might have caused you.


Please write back to us should you have any other questions or need further assistance.

Regards,
Manoj
Flipkart Customer Support
www.flipkart.com
The Online Mega Store!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46547
    Pending
    0
    Resolved
    25436
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information