[Resolved]  Flipkart — FLIPKART not processing my cancellation request even after 1 month

Hi,
I placed an order for Samsung galaxy s3 pebble blue for Rs37000/- on September 14th(Order no : OD[protected]). Then I requested for cancellation on September 15th, after confirming with their customer care representative that the product is not shipped and amount will be refunded. I placed a new order for Samsung galaxy S3 marble white on Sept25th (Order No : OD[protected]). Meanwhile, I continued enquiring the Flipkart customer care team regarding my cancellation request. I always got the reply that “ Flipkart will be processing this request immediately” which did not happen even after both the products were delivered to me on October 5th. When I again enquired their team regarding this, they said me that “The cancellation request was supposed to be processing by now, which unfortunately did not happen” and some apologies. After my n number of calls, I came to know that they have started processing my cancellation request on October 8th. And they asked me to wait till October 13th for the reverse pick up to happen. But this also did not happen. When enquired about this through mail, I was asked to wait till October 16th. They also sent me a mail detailing the procedure of how to pack the product for reverse pick up. But no one came to pick the product. On October 18th, I called them and got a reply that " A product once delivered cannot be taken back". This statement made the whole thing make me feel like I was fooled.

Please do the needful.

Thanks
Anjana