Comments
By Regd. Post with A. D.
Request Letter
To,
General Manager, Sales.
Sequel Ford,
Vali Tower, Indora Square,
Kamptee Road, Nagpur.
Respected Sir,
1) I have booked Ford Fiesta 1.4 D CLXI Classic Model, Sea Gray Color having Engine No. BD20825, VIN NO. MAJBXXMRTBBD20825, KEY No. T-423213 for the total cost inclusive of Rs. 7, 18, 379/- and same paid to your RTGS account as per your direction and instructions on 21/04/2011 i.e. on Thursday.
2) I have paid entire amount by taking Bank loan for amount of Rs. 4, 97, 000/- from SBI, Rukmini Nagar, Amravati for EMI of Rs. 11, 500/- Per Month for period of 5 years.
3) For the purpose of deliver your sales dept. called on me 22/04/2011 for taking delivery and accordingly on 22/04/2011 on Good Friday, I along with my wife came to Nagpur, at Wadi at your Godown to take delivery. After completing normal proceedings and issuance of delivery Memo, at about 1.30 P.M. your sales person Mr. Nitin Mukewar deliver me the said vehicle. As your company handed over me bared vehicle, I visited your work Shop for purchasing Mating and Mud flap at Mankapur, which cost me Rs. 2100/- at about 3.30 P.M. Lateron at about 4 P.M. I left Nagpur and at about 7.30 P.M I reached Amravati by driving this vehicle in Very slow Speed for 155 KM. Meter Reading was at that time was 190 KM.
4) On next day early in morning, some my friends and relative came to my place to see and have ride this vehicle, but as soon I took out this vehicle out of my compound, It started knocking heavily, so at at about 9.30 P.M I immediately contacted your sales person Mr. Nitin Mukewar who directed me to contact work shop with Mr. Bhaskar, then to Shushant Gaidhane. After contacting them, your work shop official on same day i.e. 23/04/2004 at 4.30 P.M send some illiterate mechanic name Ganesh, with small Laptop and IDS at my place. But that person being illiterate in manner to hander computer and IDS did not diagnose the actual fault, so on next day i.e. on 24/042011 at about 12 P.M. your work shop official Bhaskar/Gaidhane send some another person “Tanveer” with took kit to open upper part of Engine and Mahindra Make vehicle to toe my vehicle to Nagpur. if require. As both mechanic failed to diagnose and to solve the problem, on say of General Manager After Sales Mr. Atul Ganorkar, took the vehicle from my custody to Nagpur for further repairing.
5) As today I was in full day in contact with Mr. Sushant Gaidhane/ Atul Ganorkar at about 7 P.M. in eveing, it was learnt that there was major problem in engine i.e. Valve Spring was broken due to some tension and there was problem in Head as well as it may in engine also and to repair the same work shop will require near about 8 – 10 days or more also and still if problem not solve, they will require more time also. Hence this seems that, there is major problem in Engine or entire vehicle and hence by paying a very huge cost for Brand New Vehicle, it is highly unacceptable to accept such faulty vehicle. Due to this faulty vehicle I did not use/enjoy the purchase of this new vehicle for 24 hour also. For the purchasing of this vehicle on 17/04/2011 I sold my Maruti Swift, “VXI” Abs” 2007 Scratch less model at very low cost, but as this Ford Fiest Classic Model not reached to you till 20/04/2011, you asked me to wait till 21/04/2011. As soon as vehicle reached to you, I immediately purchase this vehicle without any scheme / exchange bonus offer which was offered by every company for every purchase of such costly vehicle. I paid entire amount in one day advance.
6) Hence by way this request letter, I ask you to replace me entire Brand new vehicle of same type instead of offering, me such vehicle with faulty and repaired Engine immediately within 3 days of receipt of this notice else return me my entire cost of Rs. 7, 18, 379/- within 3 Days of receipt of this notice with interest @ 18% per annum. In addition to this you are also responsible to compensate me for monetary loss, mental agony, stress, loss to good will, and for making me to vehicle less for number of days by taking vehicle from custody, for amount of Rs. 1, 00, 000/-
7) Presently this Vehicle in not Billed, Not insured, Not registered and hence you can easily replace this vehicle with New One. Only delivery memo issued to me.
8) Pl. Note that, I have not use this vehicle for 24 hours also.
9) Pl. once again I request you, to replace me with New Vehicle instead of faulty vehicle else with compensatory cost within 3 days from the receipt of this request letter, failing which I will constrain to proceed further, against you and your company in the Court of law for the Loss sustain by me, for replacement or to recover the cost I have paid with interest @ 18 % P.a with compensatory cost & in that event you will be liable and responsible for all cost and consequences thereof.
So please note and comply accordingly. Thanking You.
Your's Faithfully
25/04/2010
Amravati. (Adv. M.S. Bhagwat)
Copy to : Dealer in Principle Mr. Shabir Vali.
CEO Mr. Atul Kapale.
RSM Mr. Manu Kumar. Mumbai.
Ford President Mr. Michale Boneham. Ford India.
Request Letter
To,
General Manager, Sales.
Sequel Ford,
Vali Tower, Indora Square,
Kamptee Road, Nagpur.
Respected Sir,
1) I have booked Ford Fiesta 1.4 D CLXI Classic Model, Sea Gray Color having Engine No. BD20825, VIN NO. MAJBXXMRTBBD20825, KEY No. T-423213 for the total cost inclusive of Rs. 7, 18, 379/- and same paid to your RTGS account as per your direction and instructions on 21/04/2011 i.e. on Thursday.
2) I have paid entire amount by taking Bank loan for amount of Rs. 4, 97, 000/- from SBI, Rukmini Nagar, Amravati for EMI of Rs. 11, 500/- Per Month for period of 5 years.
3) For the purpose of deliver your sales dept. called on me 22/04/2011 for taking delivery and accordingly on 22/04/2011 on Good Friday, I along with my wife came to Nagpur, at Wadi at your Godown to take delivery. After completing normal proceedings and issuance of delivery Memo, at about 1.30 P.M. your sales person Mr. Nitin Mukewar deliver me the said vehicle. As your company handed over me bared vehicle, I visited your work Shop for purchasing Mating and Mud flap at Mankapur, which cost me Rs. 2100/- at about 3.30 P.M. Lateron at about 4 P.M. I left Nagpur and at about 7.30 P.M I reached Amravati by driving this vehicle in Very slow Speed for 155 KM. Meter Reading was at that time was 190 KM.
4) On next day early in morning, some my friends and relative came to my place to see and have ride this vehicle, but as soon I took out this vehicle out of my compound, It started knocking heavily, so at at about 9.30 P.M I immediately contacted your sales person Mr. Nitin Mukewar who directed me to contact work shop with Mr. Bhaskar, then to Shushant Gaidhane. After contacting them, your work shop official on same day i.e. 23/04/2004 at 4.30 P.M send some illiterate mechanic name Ganesh, with small Laptop and IDS at my place. But that person being illiterate in manner to hander computer and IDS did not diagnose the actual fault, so on next day i.e. on 24/042011 at about 12 P.M. your work shop official Bhaskar/Gaidhane send some another person “Tanveer” with took kit to open upper part of Engine and Mahindra Make vehicle to toe my vehicle to Nagpur. if require. As both mechanic failed to diagnose and to solve the problem, on say of General Manager After Sales Mr. Atul Ganorkar, took the vehicle from my custody to Nagpur for further repairing.
5) As today I was in full day in contact with Mr. Sushant Gaidhane/ Atul Ganorkar at about 7 P.M. in eveing, it was learnt that there was major problem in engine i.e. Valve Spring was broken due to some tension and there was problem in Head as well as it may in engine also and to repair the same work shop will require near about 8 – 10 days or more also and still if problem not solve, they will require more time also. Hence this seems that, there is major problem in Engine or entire vehicle and hence by paying a very huge cost for Brand New Vehicle, it is highly unacceptable to accept such faulty vehicle. Due to this faulty vehicle I did not use/enjoy the purchase of this new vehicle for 24 hour also. For the purchasing of this vehicle on 17/04/2011 I sold my Maruti Swift, “VXI” Abs” 2007 Scratch less model at very low cost, but as this Ford Fiest Classic Model not reached to you till 20/04/2011, you asked me to wait till 21/04/2011. As soon as vehicle reached to you, I immediately purchase this vehicle without any scheme / exchange bonus offer which was offered by every company for every purchase of such costly vehicle. I paid entire amount in one day advance.
6) Hence by way this request letter, I ask you to replace me entire Brand new vehicle of same type instead of offering, me such vehicle with faulty and repaired Engine immediately within 3 days of receipt of this notice else return me my entire cost of Rs. 7, 18, 379/- within 3 Days of receipt of this notice with interest @ 18% per annum. In addition to this you are also responsible to compensate me for monetary loss, mental agony, stress, loss to good will, and for making me to vehicle less for number of days by taking vehicle from custody, for amount of Rs. 1, 00, 000/-
7) Presently this Vehicle in not Billed, Not insured, Not registered and hence you can easily replace this vehicle with New One. Only delivery memo issued to me.
8) Pl. Note that, I have not use this vehicle for 24 hours also.
9) Pl. once again I request you, to replace me with New Vehicle instead of faulty vehicle else with compensatory cost within 3 days from the receipt of this request letter, failing which I will constrain to proceed further, against you and your company in the Court of law for the Loss sustain by me, for replacement or to recover the cost I have paid with interest @ 18 % P.a with compensatory cost & in that event you will be liable and responsible for all cost and consequences thereof.
So please note and comply accordingly. Thanking You.
Your's Faithfully
25/04/2010
Amravati. (Adv. M.S. Bhagwat)
Copy to : Dealer in Principle Mr. Shabir Vali.
CEO Mr. Atul Kapale.
RSM Mr. Manu Kumar. Mumbai.
Ford President Mr. Michale Boneham. Ford India.
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This is in ref to my booking of FORD ENDEVOUR 4 x 4, 3.L, automatic, with Ludhiana
Dealership ( Bhagat Ford ), They promised me for the test drive on 24th sept, where till today, i have no
information for the same, upon asking for test drive today, they replied test drive is possible after 2
weeks from today, same time when they promised me for the delivery of endevour which is nearly end of
oct09.
I would just like to know is it justified on your part to give the delivery and test drive time same, where as
this is my first SUV and first time i am going to buy suv automatic.
I would like to know the reason why dealership is not giving us the test drive, i am having a feeling that
may be their is a problem in the car or the drive is not satisfactory, i feel that is the reason they are
delaying the test drive and want to give me the delivery first.
I would appreciate if some one senior from the corporate can contact me or reply by email for my doubts.
I would like to add neither ur corp office chennai or regional office in delhi numbers are working, and
hardly anyone is bothered to update the correct numbers on ur ford website, neither any emails are
available of the top managements which must be unaware of these facts.
Rgds
Gagan Deep Singh
[protected]
Ludhiana.