[Resolved]  Ford Card — Bad and Unprofessional Service by FORD INDIA

Dear Bhaskar

I would not accept the same and I need a detailed report of the same as my Lawyers need the same to file the case and also I need to address to the Media ( Press ) as to the service rendered by Ford, in this case I have been paying Rs.2000 every day on my Taxis and also this is totally a equipment not functioning and also would like to know the worthiness of the person who inspected the vehicle as without talking to the customer how can he assume things, please note there could have been a accident due to the failure of breaks and it is totally unprofessional the way that Ford is handling things and you have taken 12 days to revert back on this issue and boost and give false commitments to customers of your service which needs to be addressed to the general public via Media which I will initiate in the next 2 hours from now.

If you are going to give me the car then the same needs to be in perfectly Condition and the same needs to be given back along with the cost that has been incurred by me for daily travelling and the pressure that I underwent when the Breaks failed on the car cannot be compromised by Ford as I could have lost my Life due to this.

I surely thing that we should only buy India Cars like Maruthi and Hyundai which I have been having for the past 5 Years and have never had such a issue like what I have had with Ford.


Regards
Santosh Kumar.K.S
C.E.O

144, 5th Main, BSK 3rd Stage
Bangalore : 560 085.

HP: [protected]
PH : [protected]
: SINGAPORE . USA . SYDNEY . MELBOURNE . BANGKOK .DUBAI . BANGALORE . DELHI . PUNE . MUMBAI . HYDERABAD . KOLKATA . CHENNAI :

From: Bhaskar, Dakshinamurthy (D.) [mailto:[protected]@ford.com] On Behalf Of Customer, Care (.)
Sent: 10 September 2008 17:01
To: [protected]@tavdsolutions.com
Cc: Customer, Care (.)
Subject: Reply from Ford India
Importance: High


Dear Mr.Santosh Kumar,

This is subsequent to our earlier correspondence and our telecon had with you, regarding the concerns in your vehicle bearing registration number KA41M6677.Your concern number 7322259.

We wish to inform you that the vehicle was inspected by our team and found that the concern was not related to product defect or any manufacturing process .Request your understanding on this.Kindly approve to proceed with the repairs, we would ensure that quality repairs are carried out on the vehicle and delivered you at the earliest in perfect roadworthy condition with respect to Braking.

Assuring our best services and continuous support always.please feel free to contact us if required any further assistance.

Thanks and Regards
Bhaskar.D
Customer relations
Ford India Pvt Ltd.


________________________________________
From: Sharmila, Raju (R.) On Behalf Of Customer, Care (.)
Sent: Monday, September 08, 2008 3:33 PM
To: '[protected]@tavdsolutions.com'
Subject: Reply from Ford India -7322259
Dear Mr.Santosh Kumar

Thank you for contacting Ford India.

We appreciate the time you have taken to write to us regarding your vehicle bearing the registration number KA41M6677. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

We would revert back to you after we receive relevant information from our dealership. Your concern number is 7322259.

Assuring you of our best services and continuous support at all times.


Thanks & Warm Regards,
Sharmila,
Customer Relations,
FordIndia Pvt Ltd.

Make every Day Exciting !


________________________________________
From: Santosh [mailto:[protected]@tavdsolutions.com]
Sent: 08 September 2008 14:44
To: Customer, Care (.)
Cc: [protected]@metroford.in
Subject: Warranty Claim - Disappointment
Importance: High
Dear Ford Team

I am writing this mail with great disappointment after know that Ford is not providing Warranty claim for my 3 Months old Brand New Car.

On the 31st August 2008 when I was coming back from Chennai the Breaks of my Car with Registration Number KA 41 M 6677 failed and this happened at around 7.00 PM and when we called the Ford Support line they informed us that some would call us back in 15 Minutes which happened only the next day morning and the Car was towed to the Dealer Metro Ford from whom I had bought the Car
And after the inspection it was informed that the Breaks Drums had oil in them and pad had broken and the same was informed to Ford and a Engineer from Ford came and did the inspection and informed that the same cannot be covered under warranty as they feel that the issue is due to use of Hand Break while driving the car, FYI I have been driving Car for the past 12 Years and have participated in cross country Rally’s along with Drivers like Ashwin Naik, Philipos, Arjun Rao and others and if they say that I do not know driving the car then I need to really make the guys who tell this to sit with me and take them for a drive and show them my driving skills and now it has been informed to me that the charges for this needs to be borne by me which is accounting to around Rs.14, 000.00 due to which I really shocked by the way the things are handled by Ford and this is a total dissatisfaction to a customer like me.

Please note if this is the case then I would request a total refund on my car and I will need to talk to my lawyers about the same as this is totally unprofessional and lack of knowledge on part of Ford saying that this is a mistake of the customer due to which the issue has happened, if I was a new driver how would expect me to control a car with it break failed.

Please let me know the process of returning the CAR back if the car is not given back to me in proper condition and I would not be paying for no mistake of mine.

This is my 5th Car that I have owned in India and till date I have not had a issue like this from any of the company.

Request your immediate attention in this matter.


Regards,

Santosh Kumar.K.S
C.E.O

144, 5th Main, BSK 3rd Stage
Bangalore : 560 085.

HP: [protected]
PH : [protected]
: SINGAPORE . USA . SYDNEY . MELBOURNE . BANGKOK .DUBAI . BANGALORE . DELHI . PUNE . MUMBAI . HYDERABAD . KOLKATA . CHENNAI :