[Resolved]  Ford Dealer Rama Motor / Ford Figo — Cheating and Fraud by RAMA MOTOR

Address:

Delhi

Self was offered a fully loaded TITANIUM latest model Ford Figo Car by the sales person visiting my home ‘Mr.Ravi of Rama Motor’ on the 03rd Dec 2011. The price list was also accordingly shown which was latest model with latest features.The price of same on road as per latest price schedule was Rs.5,26,400 and the break up was as follows.

Ex Showroom price : Rs 4,82,500
Delhi registration : Rs 23,970
Logistics/Number : Rs 5,500
Comp Insurance : Rs 14,430

Total : Rs 5,26,400

The price covers for latest model with all the features like alloy wheels, driver seat height adjust and tilt steering. After allowing certain discounts, the dealership demanded Rs 4,90, 000 as final settlement on road price with comprehensive insurance for above model of Ford Figo Titanium Model(Fully loaded) sea grey colour which was paid by chq no. 743447 and 743448 and the vehicle was booked on 04.12.2011 to avail the advantage of the “December Dhamaal Midnight Sale”.

As per the understanding dealer RAMA MOTOR, DELHI were to deliver a Latest Model Car (Titanium), in Sea Grey colour, only after the realisation of cheques amount. You informed having received the amount on 8.12.2011, accordingly the delivery of the car was given to me with number plates (bearing number DL 12 CB 1325) in position, alongwith the following documents:-

1.Vehicles owner’s manual booklet
2.Vehicle Delivery Card.
3.Vehicle Insurance Cover Note No. 627104 dated 08.12.2011. The vehicle has been got insured by your office for a premium amount of Rs. 9701/- on the Insured’s Declared Value of the vehicle as Rs. 4,45,265.00/-
4.Retail Invoice showing an undervalue amount of Rs. 4,68,700/- instead of Rs. 4,82,500/- .

I was surprised to observe (1) the IDV of the vehicle Cover Note(Provided by dealer) as Rs. 4,45,265/- and premium amount there to of Rs. 9170/- . The premium amount of insurance (Comprehensive) should have been Rs. 14,430/- as per FORD printed prices list. This has been done without informing me. (2) the Retail Invoice issued by dealer office is for an amount of 4,68,700/- which should have been for Rs. 4,82,500/- as per the price list.

It caused a great deal of worry as to why the dealer got my new vehicle insured for under value. I enquired from another reputed dealer of Ford and was given to understand that the vehicle delivered to me was an old model and does not have a few features in comparison to the latest model.

This issue was informed to RAMA MOTOR Senior Officer Mr. Rohit Gaba on 10.12.2011 in person who admitted having delivered a old model car and under insuring, but refused to take any action and also refused to receive the written
complaint. This is high handedness of your Officer and the whole issue amounts to an act of deliberate cheating and indulgence in “Unfair Trade Practise” by taking the payment and promising a high end car but actually delivering lower and older version of the car.

I am a senior citizen aged 74 staying in Delhi. This case of fraud and cheating by representatives of Rama Motors who have taken advantage of my age, is causing me a lot of mental strain and agony also harming my physical health.

It is therefore desired that the dealer either take back your vehicle in question and deliver a latest model (Titanium) Car or refund the full money.

It is pertinent to add that (1) a temporary certificate in support of Registration Amount Rs. 23,970/- deposited by you with the Registering Authority of Delhi Govt., has not yet been issued to me, pending issuance of Smart Registration Card. (2) A receipt of three documents handed over by me for availing the special offer of Corporate Discount/Defence Personnel as required by you for third year Extended Warranty, has not been issued. (3) An endorsement from the Insurance Company be obtained for enhanced premium worked out on the amount of Ex – Showroom price of Rs 4,82,500/- (minus 5 % as per rules) instead of Rs 4,68,700/-. (4) Inform action taken for an assured gift under the scheme of “December Dhamaal Midnight Sale”.

Sincerely,


Baldev Singh Dandona,
H – 1583, 2nd Floor, C.R. Park,
New Delhi

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