[Resolved] Ford Fiesta — Ford's reluctance to admit & compensate for its manufacturing faults | |
Dear Sir / Madam, I am writing this to express my grievance regarding Ford's reluctance to admit its own manufacturing faults & weaknesses. I bought my Ford Fiesta Car (1.4L, EXi model) in July 2006 (Registration # DL3CAR1272). This car is a single handed car which is well taken care of during its 3 years tenure. I also want to bring it to your notice that this car has driven only 16000 kms till date and has never missed a service schedule ever. A week back I experienced problems in my steering usage, It was making friction noises while the steering was turned to change directions. I took my car to Southcity Ford Service Centre, NOIDA. The centre declared that there is a leakage of engine oil from the steering assembly & therefore the complete assembly system of the car needs to be replaced. The cost of the part is estimated to be 10-12K INR. The centre officials did not give me any satisfactory reason to explain the cause of such a problem. They justified only by saying that "it's a regular wear and tear since the car is 3 years old". When I lodged a phone complaint in Ford India about the problem it proved no better & they apologized for being unable to do anything in this matter. My question is - how can a car of this segment show such problems in mere 3 years when it has been driven really less & has never even seen any accidents / damages at all ? To my understanding it is not at all a result of any kind of driving fault. Rather company's manufacturing processes / lack of quality checks are a reason for this mishap. I also want to highlight that this is not the only car that I have driven in my life, I had a very pleasant experience driving my Honda City for more than 5 years without having born any irrational expenses ever. I am highlighting all these facts to make your company understand that no consumer expects such crazy machine failures or extreme wear & tear situations given the kind of care the car has been given all throughout. To me this is an extreme negligence on the part of Ford - First, to produce defective machinary & second, to not even undertake their due responsibility & charge their customers for unjustified developments. I am extremely sorry to convey it to you but if Ford does not undertake this responsibililty I will assume that the company does not know how to take care of its customers & in future I will think twice before dealing with your company. I request you to kindly look into the matter to bring my faith back in your esteemed organization. Many Thanks for your attention. Regards, Pooja Upreti. (+91 [protected]) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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I have asked for a new battery from the local dealer at chappel road
and he has refused to give since the vehicle service was not done at
his place. In what way it is connected to the serivice he job is to give the
battery when I pay the money. please talk to the local dealer and ask him to sell battery at factory price i want some action immmemdiatly.
thanks
madan puljal
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