[Resolved]  Ford Figo — repair

Address:

Ajmer, Rajasthan

sir,
i ,Alok khatri, purchased ford figo on 27 oct 2010 from gahlot ford, Ajmer . Unfortunately the car was accidented on 22 jun 2011 and i droped the car at your Ajmer workshop . The dealer and workshop manager commited me to call on the process of dismentaling when the surveyor will come but after my several reminders they dismental the car in my absence . I ask them why they were not call me ,they say we have no. of customers and can not manage to call everyone, then i ask them how much estimate is going to be occured , they say we can not tell before compelete work but roughly your part will around thirty thousand and they assure me sir , you need not to worry we know how to manage insurance people. They commited to hand over the car with in fifteen days , i went to workshop many times but they never told me which part they are replacing and my contibution part after asking many times.Yesterday they call me and say that the total billing is Rs. 2.28 lacs and your part is arround Rs. 1.05 lacs .Is this the process ????????? . After selling the car the attitute of dealer has changed now he has no time to call and tell them because he has no. of customers. Kindly tell me my pcm no which were originally fitted in my car. Kindly look into matter and do the needful . Waiting for your posutive responce.
THANKS