[Resolved]  Ford Figo — RUDE AND CARELESS BEHAVIOUR OF DELHI FORD

Address:

South Delhi, Delhi

I purchased Ford Figo car from Delhi Ford. The entire payment of vehicle was made by cheque. I received a call from Sh. Deepak of Delhi Ford on 10.06.2011 to collect the vehicle as the same is ready after fitment of accessories. I immediately rushed to Delhi Ford's Office in Bhika Ji Cama Place where I had booked the car to collect the vehicle. There I came to know that the vehicle will be delivered in their Vasant Kunj branch. Since it was late evening and next day was Saturday, I told the gentleman that I shall collect the vehile on Sunday. However, I shall come on saturday to check the vehicle. On saturday, I checked the vehicle and further asked him to get the teflon coating, antirust coating and film fitted on the vehicle and also paid the extra money to one namely Sh. Bijender. He told me to collect the vehicle on Sunday at 12.00 Noon. To my utter surprise, I received a call at 11.50 A.M that vehicle could not be delivered as cheque is yet to be encahsed. I told them that had such situation been brought to my notice on Friday itself, I would have taken the remedial action. I was supposed to leave Delhi for next month in Sunday evening. Their general manager, Sh. Sanjiv Kumar also evaded all my questions and refused to discuss the matter with me. I shall advise prospective buyers that if they intend to buy Ford Car which is incidentally the best one, they should try any dealer other than Delhi Ford or otherwise, they will face unforseen harasment at their hands which will be difficult to forget in the entire life.
NAVNEET SINGH