[Resolved]  Ford / Figo Zxi — CHEATING BY THE STAFF/DEALER

Address:

Lucknow, Uttar Pradesh

I regret to inform the high handed attitude of the staff Mr Akash of the ford dealer of lucknow – M/S NARAIN FORD ( K.N.MOTORS Ltd ),prior to my decision to go in for the flair , the salesmen Mr AKASH was all smiles and courteous and was giving type of commitments but ever since i have decided upon buying the product FORD FIGO, their attitude has changed dramatically.

(1)There were numerous occassion were i was let down ,initially prior to my commitment i was given commitments for accessories and one of them was CAR cover but the day i went to take the delivery i.e 21st OCT 2010 they backed out and said the stock is unavailable and therefore not able to provide the same now and after few followups i was informed that they will not be providing the same.

This was very hard to digest since the salesman Mr Akash knew that i am working with one of the largest pvt. sector banks in INDIA stationed in lucknow & the same benefit was being passed to few of my colleagues in Lucknow by the dealer and not me,infact i reminded him about his commitment but he was very rude not to reply to my calls .Now,my colleagues are making a mockery of me courtesy Mr Akash/dealer.

(2)The executive Mr Akash cheated me since the quotation by the dealer for FORD FIGO 1.2 ZXI PETROL was manipulated

What i want to highlight is that the registration amount charged from me is INR Rs 26360 whereas the bill provided is of Rs 25362/- ,on questioning the executive the revert came that this is the fees charged since we got your your registration done this is pathetic since i am sure the dealer pays their staff and also must be included in their profit then why such hiccups.

(3)I am feedup calling this guy and infact his revert is dealer is not providing and also is not providing information regarding his seniors to whom i can address the issue .
Now,I am sure why we talk in favour of Maruti and their dealers and the service that is given to their clients.
The other day one of Maruti Sales Executive was even making a mockery of the Ford dealer and saying that atleast when we provide the new car no. to our client we ask them to come to our place for getting the no. plate fitted but he was amazed to know from me that the sales executive/dealer did not have the courtsey to say so and infact i bought my car on 21st oct and got car no. on 10th nov. that too when i kept giving him calls .The answer from Mr Akash was sir i thought i gave u the no. and i reminded that he was actually not picking my Phones.
I am sure the dealer must be having proper records with him and a back up person who must be aware of the details of cliets to be serviced considering the quality of sales people associated with the dealer.
Plz provide feedback to the dealer and also the reimbursement of Rs 998/-that he needs to provide and if not any action atleast proper training of his staff.
Shubhendu Basu
B-1331,Indira Nagar,
Lucknow-16
M-[protected]
shubhendu.[protected]@icicibank.com