[Resolved]  Ford / Ikon — DENIAL OF WARRANTY

Address:

Dehradun, Uttarakhand

Dear Mr. Deepak,

Thanks for repetition of below information. It seems that (you) FORD is not willing to accept truth and manipulating the facts to its undue advantage. We believe in INDIAN judiciary and will make efforts to expose these kind of false, arbitrary and non ethical business practice of your organization.

On your suggestion at bottom of your below mail message I had long telecom with Mr. Vipin Panwar. I really appreciate his plain speaking and daring attitude to accept below facts :
1. That We had called them on 25/8/2011 morning and had reported short circuit in wiring resulted into smoky situation in the car.
2. That they had suggested to bring the car to dehradun service station for repair.
3. That we had asked them for checking of this incident and to do the needful besides paid service.
4. That they had admitted and had reported to us that it is due to faulty central locking system. They had refused to repair under warranty as we had allowed outside fitting of central locking system. When we told them that this central locking system was fitted by BHAGAT FORD only, and we had never allowed outside mechanic to touch the vehicle. After this they had assured us to leave the car with them for 2-3 days and allow them to repair the car.
5. That this new story of fake fuses was translated later to deny repair under warranty.

I have few questions from you Mr. Deepak :

1.Do FORD have wide spread network of vendors offering original FORD spare parts in INDIA ? Specially if FORD has its original psare part vendor at Rishikesh/haridwar ? My subject vehicle is registered at Haridwar.
2.Do FORD has system to collect the vehicle at its own from the spot of fault ?
3.At a time of 8.30 or 9 pm in night , if any FORD vehicle report some electrical fault in mid of a journey(for example at dehradun-rishikesh highway, where there is always danger of wild animals), do FORD has emergency helpline service to replace original fuses ?
4.Is electrical harness of FORD vehicle is so intuitive and extra sensitive that they burnt in advance before inserting fake fuses ? OR are FORD vehicles are so weak and have poor design that if a fake small fuse inserted in a emergency, may damage its complete electrical system ?
5. Why BHAGATH FORD, Dehradun had not acknowledged on report card that there is fault of electrical harness and case of short circuit at time of delivery of vehicle to them for repair ?
6.Whether they have no system of examining of vehicle reaching to them for repair and service ?
7. I hope any lay man can smell and judge the burnt pvc electrical wires even as on date. Why FORD mechanic could not judge it ?

We deny your false claim and cheating attitude to escape from your responsibilities under extended warranty clause. We also have doubt if all FORD dealership offer genuine spare parts and services to its customer at competitive prices.
From: Deepak, Nagaraj (N.) [mailto:[protected]@ford.com] On Behalf Of President's desk, From (.)
Sent: Saturday, December 10, 2011 9:27 AM
To: [protected]@hotmail.com
Cc: [protected]@bhagatgroup.com; [protected]@bhagatgroup.com; [protected]@bhagatgroup.com; [protected]@gmail.com; [protected]@bhagatgroup.com
Subject: Reply from Ford India[protected]

Dear Mr. Umesh,

This is subsequent to our earlier correspondence regarding your vehicle bearing registration number UK08N3400.

We had provided necessary clarification regarding the concern raised with us in our trailing mail. We once again wish to inform you that we had received relevent information from our delarship and had a detailed discussion with our regional team and our technical team regarding the concern raised with us. We understand from our delarship that the vehicle had reported on 25/8/2011 for the paid service and for the concern lights not working at 74764 kms, post inspection they had observed that non authorised work had been carried out in the vehicle as it was found with non geunine fuses which was not recomended by Ford.

We wish to inform you that we only recommend ford approved accessories / parts for our vehicles the reason being, that these are tested and validated as per specifications. If the vehicle is fitted with any non ford approved accessories or parts it could cause serious consequential damage to the other related components / parts, thus hampering performance, the warranty also becomes null and void in these circumstances.

Based on the above facts we wish to inform you that we will not be in a position to support you on the repairs in your vehicle under warranty. We also understand that our dealership had tried contating you for obtaining the approval and also a letter had been sent on the same, we request you to contact our delarsahip and provide your approvals to carryout necessary repair works in your vehicle. We would ensure that the quality repair works will be carried out and deliver the vehicel at the earliest.

Request your understanding on this.

Please feel free to contact Mr. Vipin Panwar SM on [protected] / us for any further clarification / assistance.

Thanks & Regards
Deepak. N
FIL-Customer Relations