[Resolved] Ford India (Shaman Ford) — Cheating & Misinformation | |
This is a serious complaint with reference to their of dealers SHAMAN FORD, in Mumbai, India. I have bought a Ford Ikon nxt 1.6 (MH-04-CD-5712) from the same dealer in Jan '05. Now, I have no complaints w.r.t the product...excellent, but the dealers are really screwing your customers ... Every year faithfully i renew my AMC contracts through SHAMAN, since I am true believer in always having the car handled by an authorised FORD dealer. Never in the last four year any unauthorized mechanic has touched this car. I have been fooled and mistreated over and over again. I like to pin point all the incidents ..but there are so many that it is ridiculous. Just a brief, we are misinformed, false promises are given and fleeced when the car is sent for servicing. The staff there is taught how to scare the wits out of the customer by bringing out faults and misinforming customers on the various issues in car, inturn to get the customer to pay unbeliveable prices for spares and labor charges...( which FYI... are not published anywhere ) so they keep changing with every phonecall they make to me... Then to add on, when I inquire on the phone w.r.t my windshield which got damaged earlier this week, and I wanted to replace the same, I was told not once but three times in a row that, "NO ISSUE SIR, SEND YOUR CAR IN, WE WILL HAVE IT FIXED, and the car will be returned in a day" . Now that my car has been there in their service yard, it is brought to my notice that " SIR WE DO NOT HAVE WINDSHIELD IN STOCK, IT WILL TAKE 3- 4 DAYS MORE", so my purpose of sending my car was totally a watse, I was without any transportation for 2 days and now will suffer for more 4 days. Not to mention, the reason I have sent my car in has been totally overlooked, and they are too busy finding faults in my car and calling me and scaring me how the car will misfunction unless I change x, y, z parts etc.. and they never mentioned cost, until I ask them, and these prices are not published anywhere, nor do they give the estimate in writing to me. I am sorry, but these are not FORD standards of service... and overall please believe me, it is FORD who gets the bad reputation and not the dealer. I am a very very digusted and helpless consumer... as I have no choice but to go by the service managers suggestions. regards, Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I have also had a similar problem. We had a AMC for my FORD IKON 2004 in Mumbai India with Shaman Ford. Plus we had the Air-conditioning System fully serviced. The Aircon system would failed after a few weeks. We called them and they say they will send somebody to check it out. Nobody ever shows up. I can not for the likes of me understand how the AC system can fail so often. The person who attended to me was MR, Ajay PANDEY.
They know we do not have the time to drive the vehicle there every now and then and leave the vehicle there for a whole day or two. After a while the warranty on the repair expires and finally when we take the time to go there the warranty has expired and we have to pay over for the same issue.
I have a FORD vehicle in the USA and have never had any issues with the Dealers there. When they say that the job is done there is traceable document that shows the work was done properly. In the USA there are many FORD DEALERS and so there is competition to get the job done to customer satisfaction.
We got a Ford vehicle in India hoping that the same quality of FORD service would be done in India. I would recommend every CAR BUYER in India to always only buy the CAR whose Dealer is right close by your home. When you buy a Car in India be ready to visit the dealer more often then you go home.
If you ever buy a Car in MUMBAI think twice before you have to commit to SHAMAN FORD. Also be ready to pay exhorbitant service costs. By the time you own the car for 4 years you will have paid twice the total costs. Be ready to see them identify 100's of things that are faulty with your car as soon as they are out of warranty. They spend more time finding small items to fix then actually fixing the faulty items. I wonder if this is part of FORD training in INDIA or what.
They know we do not have the time to drive the vehicle there every now and then and leave the vehicle there for a whole day or two. After a while the warranty on the repair expires and finally when we take the time to go there the warranty has expired and we have to pay over for the same issue.
I have a FORD vehicle in the USA and have never had any issues with the Dealers there. When they say that the job is done there is traceable document that shows the work was done properly. In the USA there are many FORD DEALERS and so there is competition to get the job done to customer satisfaction.
We got a Ford vehicle in India hoping that the same quality of FORD service would be done in India. I would recommend every CAR BUYER in India to always only buy the CAR whose Dealer is right close by your home. When you buy a Car in India be ready to visit the dealer more often then you go home.
If you ever buy a Car in MUMBAI think twice before you have to commit to SHAMAN FORD. Also be ready to pay exhorbitant service costs. By the time you own the car for 4 years you will have paid twice the total costs. Be ready to see them identify 100's of things that are faulty with your car as soon as they are out of warranty. They spend more time finding small items to fix then actually fixing the faulty items. I wonder if this is part of FORD training in INDIA or what.
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I have a Ford Fusion on which they have done similar things and now they have charged exuberant rates to it. I have already agreed to pay these because I do not wish to create any hassles with these CHEATS. I had decided of buying a Ford FIGO 2010, but now I am looking elsewhere. I would rather buy a slightly more expensive VW Polo or a Nissan Micra and get piece of mind, than be cheated by these people.