[Resolved]  Ford — Poor services of bhagat ford and ford india

Address:

Punjab

Please go through the conversation between us and ford india...............





Dear Customer care,


What is the fun behind writing that our vehicle is ready for delivery at your dealership.....

We are visiting your dealership from last 10 days and every time they say that vehicle is getting ready.....

Last time I visited on 3:00pm dated 05.04.2010 at your dealership BHAGAT FORD for the delivery of the car but of no use.
Firstly they even taken the payment from us by draft number 802159 amount 201825/= but when they found that there is problem with the vehicle they takan back the receipt very smartly from us and cancelled the receiptand told us to come next at 11am to pick the vehicle.

But again the same problem is their, we are sitting since 11am and they are just reparing the vehicle.

Then we called at your customer care number [protected] and had a word with Mrs. Parimala but she told that our complaint number 9269950 is closed because vehicle is ready for delivery but when we insisted her, she given us a new complaint number 9347759....


Please advice, should we deserve complaint numbers only after waiting for two months.

And the guy who is sitting as a service incharge Mr. NEERAJ GARG is not giving us proper time and telling us that we have to wait for 10 minutes after every ten minutes...

If you are not able to resolve the complaint then please let us know within next three hours so that we can take appropriate action against the bad services we are getting..............


Your services are really flying like your promises...................


Regards,

RAM BHAJ MITTAL
[protected]


-----Original Message-----
From: Srivastava, Awanish (A.) [mailto:[protected]@ford.com] On Behalf Of Customer, Care (.)
Sent: Thursday, March 18, 2010 3:39 PM
To: harkawal.[protected]@gmail.com
Cc: [protected]@bhagatvolvocars.in; Manager DCRC
Subject: Reply from Ford India - 9269950

Dear Mr.Ram Bhaj Mittal,

This is subsequent to the telecon had with your goodself ,regarding your vehicle bearing registration no CH04L5474.

Further to the telecon had with your goodself ,we understand that our dealership had contacted you and informed you about readiness of your car.We understand from our discussion that you will be visiting our dealership on 20/3/10 or 22/3/10 to take the delivery of the car .We have instructed our dealership to provide necessary assistance to you in this regard .

Please feel free to contact Mr.Neeraj on [protected] of dealership.

Regards,

Awanish
FIL-Customer Relations

-----Original Message-----
From: http://www.instantmakaan.com [mailto:harkawal.[protected]@gmail.com]
Sent: Friday, March 12, 2010 1:32 PM
To: Customer, Care (.)
Subject: Re: Reply from Ford India - 9269950

Sir,

They haven't changed the broken alloy till date, then how come this is possible that the vehicle is ready for delivery or joint test drive


please explain...


regards,
ram bhaj mittal




On 3/12/10, Customer, Care (.) <[protected]@ford.com> wrote:
> Dear Mr.Ram Bhaj Mittal,
>
> This is subsequent to the telecon had with your goodself ,regarding
your
> vehicle bearing registration no CH04L5474.
>
> We understand from our dealership the vehicle is ready for delivery
> ,please take delivery of the vehicle.and drive it with confidence. We
> have instructed our dealership to have joint test drive with you
prior
> to delivery to enhance your confidence on our product, Request your
> understanding & co-operation in this.
>
>
>
> Assuring you of our best services and continuous support at all times.
>
>
>
> Please feel free to contact Mr.Neeraj of dealership on [protected]
for
> any further clarifications.
>
>
>
> Regards,
>
> Awanish
> FIL-Customer Relations
>
>
> ________________________________
>
> From: http://www.instantmakaan.com [mailto:harkawal.[protected]@gmail.com]
> Sent: 09 March 2010 21:24
> To: Customer, Care (.)
> Cc: [protected]@gmail.com
> Subject: FORD Service is very poor
>
>
> Sir,
>
> Sorry to say but we are not satisfied with the services of your dealer
> "bhagat ford" at chandigarh....
> Its really shameless
> My vehicle met with an accident in December and i parked my vehicle at
> bhagat ford for repair as the chassis was fully damaged.
> They told us that the chassis will be replaced under cashless
insurance
> within 20 working days but till date my vehicle is not repaired. They
> even not pick the phone now.. details are below :
>
>
> Name : RAM BHAJ MITTAL
> Number : CH04 L 5474
> Dealer : BHAGAT FORD
> Vehicle : Endevaour
> Job : ACCIDENTAL
> Parked date :[protected]
> Commitment date :[protected]
>
>
> Please resolve ASAP.
>
> regards,
> ram bhaj mittal
> [protected]
> [protected]
>
> NOTE : We are already using one more endeavour at our home.